Symptoms

Consider the following scenario:

  • You connect a third-party device, such as a multifunction printer, to a computer that is running Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.

  • The third-party device is configured to use a deprecated dialect of the Server Message Block version 1 (SMBv1) protocol to transfer files.

  • You create a shared folder on the computer. The device has read and write access to the shared folder.

  • You try to send a document to the shared folder by using the device.

In this scenario, you cannot send the document to the shared folder. Therefore, no file is created in the shared folder. 

Resolution

Update information

To resolve this issue, install update rollup 2887595. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2887595 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: November 2013

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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