This article applies to Microsoft Dynamics AX for all regions.

Symptoms

When you deploy Microsoft Dynamics AX 2012 Management Pack version 6.3.158.0 for Microsoft System Center Operations Manager, some monitors may work incorrectly if you are running Microsoft Dynamics AX 2012, AX 2012 Feature Pack, or AX 2012 R2. You may experience one of the following issues:

  • Batch job duration may be calculated incorrectly, which causes false positive monitor results.

  • Access to Microsoft SQL Server 2012 through the Windows Management Interface (WMI) API may fail.

  • Compatibility level of the Microsoft Dynamics AX database may be detected incorrectly with Microsoft SQL Server 2012.

  • Access to model tables may fail when there is a Microsoft Dynamics AX model database (Microsoft Dynamics AX 2012 R2).

Cause

These issues occur because the Windows PowerShell scripts that are part of Microsoft Dynamics AX 2012 R2 and earlier versions have to be updated to work with Management Pack version 6.3.158.0.

Resolution

You have to install Management Pack version 6.3.158.0 and this hotfix to resolve these issues.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix Download Available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must install the Microsoft Dynamics AX 2012 Management Pack version 6.3.158.0 for Microsoft System Center Operations Manager to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

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