Symptoms
Consider the following scenario:
-
You are using a Windows Vista-based computer.
-
The color scheme is set to Windows Aero.
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You enter your credentials to unlock the computer. When you unlock the computer, you switch from a secure desktop to the default desktop.
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An event hook is running in the secure desktop. The event hook is registered by using the SetWinEventHook application programming interface (API).
Note A secure desktop appears when the computer is locked. When a secure desktop appears, you can enter your credentials to unlock the computer.In this scenario, you receive a Stop error message that resembles the following:
Stop 0x00000001 (0x00000000, 0x7FFDC000, 0X0000FFFF, 0X00000000)
Note The Stop error message always has a Stop error code of 0x00000001. Also, the third parameter of the Stop error message is always 0x0000FFFF.This problem may also occur after you repeatedly put the computer to sleep.
Cause
This problem occurs because of an error in the Win32k.sys file.
Resolution
Service pack information
To resolve this problem, obtain the latest service pack for Windows Vista. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
There are no prerequisites for installing this hotfix.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Vista, 32-bit versions
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Update.mum |
Not applicable |
1,993 |
02-May-2007 |
20:09 |
Not applicable |
|
X86_dc9916adfe51d55bbaa692d6cf65991a_31bf3856ad364e35_6.0.6000.20590_none_749f95112e9165d0.manifest |
Not applicable |
694 |
02-May-2007 |
20:09 |
Not applicable |
|
X86_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20590_none_b73584c7b6c6d9c4.manifest |
Not applicable |
6,928 |
02-May-2007 |
20:17 |
Not applicable |
|
Win32k.sys |
6.0.6000.20590 |
2,027,520 |
02-May-2007 |
10:29 |
x86 |
Windows Vista, 64-bit versions
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Amd64_c708689091d397a70cf7dd41a54048fb_31bf3856ad364e35_6.0.6000.20590_none_ccc06f608e910ab8.manifest |
Not applicable |
698 |
02-May-2007 |
20:10 |
Not applicable |
|
Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.0.6000.20590_none_1354204b6f244afa.manifest |
Not applicable |
6,944 |
02-May-2007 |
20:21 |
Not applicable |
|
Update.mum |
Not applicable |
2,005 |
02-May-2007 |
20:10 |
Not applicable |
|
Win32k.sys |
6.0.6000.20590 |
2,749,952 |
02-May-2007 |
10:44 |
x64 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Windows Vista Service Pack 1.
More Information
For more information about the SetWinEventHook function, visit the following Microsoft Developer Network (MSDN) Web site:
