You receive a synchronization failed email message when you synchronize your mobile device by using ActiveSync on an Exchange Server 2010 mailbox


You synchronize your mobile device on a Microsoft Exchange Server 2010 mailbox by using ActiveSync. In this situation, you may receive an email message on your mobile device that contains the following error message:

Note You still receive the same email message even if the synchronization is successful.


To resolve this issue, install the following update rollup:

2529939 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 1


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

When this issue occurs, the following exception information is logged in the ActiveSync log:

SyncCommand_GenerateResponsesXmlNode_AddChange_Exception : 
Microsoft.Exchange.Data.Storage.PropertyErrorException: Property: [{00062008-0000-0000-c000-000000000046}:0x8501] ReminderMinutesBeforeStartInternal, PropertyErrorCode: NotFound, PropertyErrorDescription: .
at Microsoft.Exchange.Data.Storage.PropertyBag.ThrowIfPropertyError(StorePropertyDefinition propertyDefinition, Object propertyValue)
at Microsoft.Exchange.Data.Storage.StoreObject.GetProperty(PropertyDefinition propertyDefinition)
at Microsoft.Exchange.Data.Storage.MeetingMessage.get_Item(PropertyDefinition propertyDefinition)
at Microsoft.Exchange.AirSync.SchemaConverter.XSO.XsoMeetingRequestProperty.get_NestedData()
at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncMeetingRequestProperty.InternalCopyFrom(IProperty srcProperty)
at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncProperty.CopyFrom(IProperty srcProperty)
at Microsoft.Exchange.AirSync.SchemaConverter.AirSync.AirSyncDataObject.CopyFrom(IProperty srcRootProperty)
at Microsoft.Exchange.AirSync.SyncCollection.ConvertServerToClientObject(ISyncItem syncItem, XmlNode airSyncParentNode, SyncOperation changeObject, GlobalInfo globalInfo)
at Microsoft.Exchange.AirSync.SyncCollection.<>c__DisplayClassd.b__4(SyncOperation changeObject)

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