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When you use Microsoft CRM Sales for Outlook, you may receive the following warning message:

A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".

You may receive this warning message when you try to do one of the following tasks in the Microsoft CRM Sales for Outlook client:

  • Start Microsoft CRM Sales for Outlook.

  • Create a new Microsoft CRM contact.

  • Create a new Microsoft CRM appointment.

  • Create a new Microsoft CRM task.

  • Send a Microsoft CRM e-mail message.

  • Promote an e-mail message.

If you click Yes in the dialog box, you can continue. You may have to click Yes several times.


This behavior occurs because of a security-related change to Microsoft Office XP when Microsoft Office XP Service Pack 3 is installed.


A supported hotfix is now available from Microsoft. Microsoft has released the Microsoft Office Outlook 2002 post-Service Pack 3 hotfix package for Outlook 2002. It is only intended to correct the problems that are described in this article and in Microsoft Knowledge Base article 829346. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:;[LN];CNTACTMSNote In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

829346 Description of the Outlook 2002 post-Service Pack 3 hotfix package: May 7, 2004

829346 is the Knowledge Base article that you must reference when you request the hotfix from Microsoft Product Support Services.

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