Microsoft is retiring the Windows legacy inbox Troubleshooters, such as Keyboard troubleshooter and Speech troubleshooter, and the Microsoft Support Diagnostic Tool (MSDT) that runs them. The legacy inbox Windows Troubleshooters are built-in tools that, when launched, automatically diagnose and correct common problems for a variety of Windows features. MSDT Troubleshooters will be deprecated in the next Windows 11 release, with the date to be determined.
The estimated deprecation timeline will take place over the next three years:
- 2023 – Begin redirecting some of the troubleshooters to the new Get Help troubleshooting platform
- 2024 – Complete the troubleshooter redirection and remove the rest of the troubleshooters
- 2025 – Remove the MSDT platform
Note
To learn how the deprecation will impact your company, see Microsoft Support Diagnostic Tool (MSDT) deprecation.
What does retiring the legacy inbox troubleshooters mean?
Many troubleshooters are built on the MSDT platform. Some of these troubleshooters will be redirected to Microsoft’s new platform called Get Help. The remaining troubleshooters will be removed.
Devices running the next release of Windows 11 and newer
The MSDT Troubleshooter deprecation, including redirection and removal of legacy inbox troubleshooters, will go into effect on devices running the next release of Windows 11. The next Windows 11 release date is still to be determined. We'll update this article when we have a release date. Check back later.
Access the Get Help troubleshooters from Windows Settings:
Go to Start
> Settings
> System
> Troubleshoot
> Other Troubleshooters
and select the correct troubleshooter for your issue.
Devices running Windows 11 version 22H2 and older
If you're running Windows 11 version 22H2 and older, Windows 10, Windows 8.1, Windows 7 or any other earlier OS version, your device will not be affected by the MSDT Troubleshooter retirement. Earlier OS systems will continue to run the legacy inbox troubleshooters.
Troubleshooter retirement plan
Troubleshooters being redirected
In 2023-2024, Microsoft will redirect the following legacy inbox troubleshooters from devices running Windows 11 version 22H2.
| Troubleshooter name | New Get Help troubleshooter |
|---|---|
| Audio | Open Get Help for Audio |
| Background Intelligent Transfer Service (BITS) | Open Get Help for BITS |
| Bluetooth | Open Get Help for Bluetooth |
| Camera | Open Get Help for Camera |
| Network and Internet | Open Get Help for Network and Internet |
| Printer | Open Get Help for Printer |
| Program Compatibility | Open Get Help for Program Compatibility |
| Video Playback | Open Get Help for Video Playback |
| Windows Media Player | Open Get Help for Windows Media Player |
| Windows Update | Link coming soon for Windows Update |
Troubleshooters being removed
In 2024, Microsoft will remove the following legacy inbox troubleshooters from devices beginning with the next release of Windows 11.
| Troubleshooter name |
|---|
| Connection to a Workplace using DirectAccess |
| Devices and Printers |
| Hardware and Devices |
| HomeGroup |
| Incoming Connections |
| Internet Explorer Performance |
| Internet Explorer Safety |
| Keyboard |
| Power |
| Search and Indexing |
| Speech |
| System Maintenance |
| Shared Folders |
| Windows Store Apps |
In-product message
Starting in 2023, if you open one of the legacy inbox troubleshooters, you’ll see an in-product message alerting you to the upcoming retirement and a link to learn more about the process.
Important
If you’re running Windows 11 version 22H2 and older you won’t see this in-product message and the legacy inbox troubleshooters will still work on your device.
Send us feedback
Please send us your questions and concerns about the troubleshooter deprecation plan:
Go to Start
> Settings
> System
> Troubleshoot
, select Give feedback and follow the on-screen instructions.