Removing and reinstalling your scanner

OK, let’s try removing and reinstalling your scanner. This will update your scanner’s drivers and ensure that your scanner is properly installed on your PC.

1. Remove the scanner in Settings

   • Select Start > Settings > Devices> Printers & scanners

   • Under the Printers & scanners header, select the scanner you are troubleshooting. Select Remove device. Follow the instructions to fully remove the scanner.

2. Remove any 3rd party scanner manufacturer software

   • Select Start > Settings > Apps

   • Under the Apps & features header, scroll to find any software installed from your scanner’s manufacturer (such as HP, Canon, or Epson).

   • Select the software and select Uninstall.

3. Turn off and restart your scanner

   • Turn off your scanner and unplug its power cable. Wait 30 seconds. Plug your scanner back in and turn the scanner back on.

4. Reinstall your scanner in Settings

   • Select Start > Settings > Devices > Printers & scanners

   • Select the Add printer or scanner link at the top of the screen and follow the instructions to reinstall your scanner.