OK, let's start with a few troubleshooting steps.
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Check that the document or photo is placed in the scanner properly.
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Typically, the photo or document needs to be placed face-down. Check your scanner's original instructions for more info.
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Unplug and restart your scanner.
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Turn off your scanner and unplug its power cable. Wait 30 seconds.
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Plug the scanner back in, turn your scanner on, and try to scan again.
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