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Use the Windows Quick Assist app to get help with a computer problem from family or friends or help them out. Quick Assist uses a remote connection, so remember to only use it with people you trust, since they can see your computer screen or access your PC (if you allow it). 

Important: You may need to update Quick Assist to continue using it. To learn how, see Install Quick Assist, where you'll also find updated info and answers to common questions.

Use Quick Assist

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To help someone you know by using Quick Assist

  1. Select Start , enter Quick Assist, then select it in the list of results (or press the Windows key  + Ctrl + Q).
    Open Quick Assist

  2. Select Assist another person, then share the 6-digit code with the person you're helping.

  3. After they've entered the code, select Take full control or View screen, then select Continue.

  4. Wait for the person you're helping to allow the connection.

    Note: You can also use Windows Remote Assistance and Easy Connect to give and receive remote assistance.

To get help from someone you trust using Quick Assist

  1. Select Start , enter Quick Assist, then select it in the list of results (or press the Windows key  + Ctrl + Q).
    Open Quick Assist

  2. In the Code from assistant box, enter the 6-digit code they gave you, then select Share screen.

  3. Wait for the person helping you to respond, then select Allow if you want to allow the connection.

Having problems with Quick Assist?

If you’re having problems installing Quick Assist, see Install Quick Assist or Troubleshoot problems installing Quick Assist

Send us feedback

Your feedback helps us improve Quick Assist. To let us know how we’re doing, send us feedback through the Feedback Hub.  

Open Feedback Hub
 
For more info about the Feedback Hub, see Send feedback to Microsoft with the Feedback Hub app

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