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This article describes the problem addressed by the troubleshooter, what it does to mitigate them, and the conditions that can cause it to run. For more information about troubleshooting, see Keep your device running smoothly with recommended troubleshooting.

What problem does this troubleshooter address?

This troubleshooter addresses devices which are not scanning for updates for certain internal reasons.

How does the troubleshooter mitigate the problem?

The troubleshooter resets the update scanning process which should prompt the device to start a new scan. This should allow affected devices to receiving the monthly updates that are critical to device security and ecosystem health.

When does the troubleshooter run?

The troubleshooter runs automatically on devices running Windows 10, version 1903 or Windows 10, version 1909 and that have detected this issue.

The troubleshooter cannot be run manually.

You can check troubleshooting history to see if this troubleshooter has been run on your device by going to Start > Settings > Update & Security > Troubleshoot > View troubleshooting history and looking for the following:

Windows Update troubleshooter
Automatically repair system files and settings to improve device security

Next steps

The device should now be able to update as expected without further steps. Microsoft is working on a resolution to prevent this issue and will provide an update in an upcoming release.

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