Symptoms
Consider the following scenario:
-
One or more Survivable Branch Appliances or Survivable Branch Servers (SBAs/SBSs) are deployed in a Microsoft Skype for Business 2015 or Lync Server 2013 environment.
-
The servers interact with a trusted application (typically UCMA-based) that queries the presence information for users who are homed on these SBAs/SBSs.
In this situation, when some users' presence information is queried, the Lync Server Front-End service (RtcSrv.exe) of the SBAs or SBSs starts but then crashes within about 20 seconds. Additionally, you receive an event that resembles the following:
Time: Date
ID: 1000
Level: Error
Source: Application Error
Machine: MachineName
Message: Faulting application name: RTCSrv.exe, version: VersionNumber, time stamp: TimeStamp
Faulting module name: wsiphsh.DLL, version: VersionNumber, time stamp: TimeStamp
Exception code: 0xc0000005
Fault offset: 0x0000000000005e2f
Faulting process id: 0x420c
Faulting application start time: Time
Faulting application path: C:\Program Files\Skype for Business Server 2015\Server\Core\RTCSrv.exe
Faulting module path: C:\Program Files\Skype for Business Server 2015\Server\Core\wsiphsh.DLL
Report Id: ReportID
Faulting package full name:
Faulting package-relative application ID:
Resolution
To fix this issue, please install the following updates:
-
For Skype for Business Server 2015, install the January 2019 cumulative update 6.0.9319.537, Front End Server and Edge Server.
-
For Lync Server 2013, install the July 2018 cumulative update 5.0.8308.1001, Front End Server and Edge Server.
