Try to fix touchpad problems in Windows by updating drivers using either Windows Update or Device Manager or by reinstalling the touchpad.

Learn how to fix button problems like joystick drift, button mapping issues, and controls not responding on an Xbox controller.

Atualizar ou reinstalar os controladores do touchpad pode ajudar a resolver o problema. A atualização dos controladores pode ser feita com Windows Update ou Gerenciador de Dispositivos.

Essayez de résoudre les problèmes de pavé tactile dans Windows en mettant à jour les pilotes à l’aide de Windows Update ou de Gestionnaire de périphériques ou en réinstallant le pavé tactile.

Use gestures on the touchpad to do things like scroll up and down, zoom in, and select items. You can also adjust settings to prevent the touchpad from responding to accidental touches and more.

Learn how to enable and disable the virtual touchpad in Windows. The virtual touchpad provides and on-screen touchpad that can be used to control the mouse.

If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.

After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, but we recommend moving to Windows 11.

To try to resolve these issues, you can begin by following the steps below to boot to UEFI and test touch functionality, reinstall the touchscreen driver, check for Windows and Surface updates, or reset Surface.

If your Surface or Microsoft mouse or keyboard isn’t working, doesn’t appear in the list of Bluetooth devices when you pair the mouse, or you see an error message during pairing, here are some troubleshooting steps to help.