If you still have your device

Make sure you back up your personal info, and reset the device.

To back up info on your Windows Phone and reset it:

  • In the App list on your phone, go to Settings > Update & security > Backup.
  • Choose what you want to back up.
  • Once you've backed up all the info you need, go to Settings > System > About, and tap Reset your phone.
  • Once you've reset your phone, make sure you remove your phone from account.microsoft.com/devices.

To back up info on your Windows 10 PC and reset it:

  1. Go to Settings > Update & security > Backup.
  2. Use an external drive to back up your File History.
  3. Once you've backed up all the info you need, go to Settings > Update and security > Recovery.
  4. Under Reset this PC, select Get started, and follow the instructions on the screen.
  5. Once you've reset your PC, make sure you remove your PC from account.microsoft.com/devices.

If you don’t have your device anymore

For Windows Phone:

  1. Consider erasing your device info with Find My Phone before removing it.
  2. Go to account.microsoft.com/devices.
  3. Select Remove, and follow the instructions on the screen.

For Windows 10 PC:

  1. Go to account.microsoft.com/devices.
  2. Select Remove, and follow the instructions on the screen
गुण

आलेख ID: 10547 - पिछली समीक्षा: 22/06/2016 - संशोधन: 17

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