If your PC experiences a black screen after upgrading to Windows 10, here are some troubleshooting steps you can try.

Are you signed in to Windows 10?

Are you signed in to Windows 10?

Black screen and not signed in to Windows 10
If your PC experiences a black screen after upgrading to Windows 10, and you haven't signed in yet, try the following steps: 
 
Check your connections
Start your PC in Safe Mode


Use a recovery drive
To start your PC in Safe Mode using a recovery drive:

  1. First, make sure your PC is shut down. Connect the recovery drive to your PC, and then turn on your PC.
  2. On the Choose an option screen, select Troubleshoot > Advanced Options > Startup Settings > Restart.
  3. After your PC restarts, select 5 or F5 to restart your PC in Safe Mode with Networking. If your PC won’t start in Safe Mode with Networking, try steps 1 and 2 again, and then, after your PC restarts, select 3 or F3 to Enable low-resolution video.
  4. Once your PC is in Safe Mode, open Device Manager by typing device manager in the search box on the taskbar, select Device Manager, and select the arrow to expand Display adapters.
    1. If you see two items under Display adapters:
      1. Right-click the added display adapter (for example, Intel HD 4000 or AMD Radeon HD 4200), and then select Disable > Yes. To see if that worked, shut down your PC, disconnect your recovery drive, and then turn your PC back on.
      2. If that doesn’t work, restart your PC in Safe Mode (see steps 1-3), return to the Display adapter section in Device Manager, enable the display adapter, and then disable the other display adapter.
    2. If you see one item under Display adapters, roll back the driver or uninstall the display adapter.
      1. To roll back the driver, open Device Manager and select the arrow to expand Display adapters. Under Display adapters, right-click the item and select Properties. Select the Driver tab, and then select Roll Back Driver > Yes.
      2. To uninstall the display adapter, open Device Manager and select the arrow to expand Display adapters. Under Display adapters, right-click the item and select Properties. Select the Driver tab, select Uninstall > OK.
  5. Shut down your PC, disconnect your recovery drive, and then turn your PC back on.
Use installation media
To start your PC in Safe Mode using installation media:

  1. On a working PC, go to the Microsoft software download website and create Windows 10 installation media.
  2. Insert the installation media you created, and then restart your PC.
  3. On the Install Windows screen, select Repair your computer. (If you’re not seeing this screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to boot from media, and then try again.)
  4. On the Choose an option screen, select Troubleshoot. From there, you can use Safe Mode. Select Advanced Options > Startup Settings > Restart.
  5. After your PC restarts, select 5 or F5 to restart you PC in Safe Mode with Networking. If your PC won’t start in Safe Mode with Networking, try steps 2-4 again, and then, after your PC restarts, select 3 or F3 to Enable low-resolution video.
  6. Once your PC is in Safe Mode, open Device Manager by typing device manager in the search box on the taskbar, select Device Manager, and select the arrow to expand Display adapters.
    1. If you see two items under Display adapters:
      1. Right-click the added display adapter (for example, Intel HD 4000 or AMD Radeon HD 4200), and then select Disable > Yes. To see if that worked, shut down your PC, disconnect your installation media, and then turn your PC back on.
      2. If that doesn’t work, restart your PC in Safe Mode (see steps 2-5), return to the Display adapter section in Device Manager, enable the display adapter, and then disable the other display adapter.
    2. If you see one item under Display adapters, roll back the driver or uninstall the display adapter.
      1. To roll back the driver, open Device Manager and select the arrow to expand Display adapters. Under Display adapters, right-click the item and select Properties. Select the Driver tab, and then select Roll Back Driver > Yes.
      2. To uninstall the display adapter, open Device Manager and select the arrow to expand Display adapters. Under Display adapters, right-click the item and select Properties. Select the Driver tab, select Uninstall > OK.
  7. Shut down your PC, disconnect your installation media, and then turn your PC back on.

Black screen and signed in to Windows 10

If your PC experiences a black screen after signing in to Windows 10, try the following steps:

Unplug your external devices
Try waking the screen
Troubleshoot in Safe Mode 







Still having trouble?
You can contact Customer Support at 1 800-642-7676 or at https://support.microsoft.com/contactus.
गुण

आलेख ID: 14106 - पिछली समीक्षा: 02/12/2016 - संशोधन: 60

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