Getting Started
Adding Accounts
How do I add an account for O365, Outlook.com, or Exchange?
How do I add an account for Yahoo, Gmail, or iCloud?
How do I add a Google Apps account?
How do I set up an IMAP account?
Do you support Hotmail, MSN, and Live?
Can I add an Outlook.com child account to the app?
Does your app support 2-step authentication?
Which Exchange mail settings do I use on Android?
How do I remove my email account?
Learning the Basics
How do I write/create/compose a new email message?
How do I remove recipients that I've added when composing a mail?
How do I select multiple emails?
What's the difference between delete and archive?
How do I permanently delete an email?
How do I view my sent, trash, archive and other folders?
How do I disable Focused Inbox?
How do I toggle between Focused and Other?
How do I sort my inbox by unread, flagged/starred, or attachments?
How do I consolidate / unify my email accounts in my inbox?
How do I view a single email account in my inbox?
Search
How far back can I search my inbox?
Why can't I see any results when I type in a query?
Why can't I see all of the historic suggestions when I type in a search query?
How do I search based on a keyword?
How do I delete the history suggestions?
Is there a limit for results when searching my archive online?
Settings
Customization
Where can I find the app settings?
Can I change the font when composing an email or reply?
How do I enable out of the office messages for each of my accounts?
How do I enable thread-less mode / disable conversation mode?
How do I enable the All Mail, Drafts, Sent Mail, Spam and Trash folders in Gmail or G Suite IMAP?
How do I change the IMAP folder limit for Google Apps and Gmail?
Can I setup the app to fetch email only when the app is open?
Choosing how you want to open links in Outlook mobile apps
Notifications and Sounds
How do I change mail or calendar sounds?
Why don't I get new message notifications?
How can I snooze my notifications in Outlook?
Do not disturb is enabled for my account but it doesn't seem to be working.
General Questions
Common Questions
What version of Android does your app support?
What versions of exchange do you support?
Can I connect with an MDM profile?
Can I connect to the app using a VPN?
How much of my email does your app sync?
Does your app support draft syncing?
How do I act on individual messages within a thread/conversation?
Can I undo/recall a sent email?
Does your app encourage me to reach Inbox Zero?
How much space should I have free in my device for optimal usage?
Where can I find rich formatting options?
What formatting is available in Outlook for iOS and Android?
How do I report phishing or junk email?
What happened to my Outlook.com Groups?
Files
Send attachments and images in Outlook mobile
How do I connect a Dropbox or Box account?
How do I add my OneDrive for Business account?
Having too many files with the same name
Folders
Can I delete a folder on Outlook?
How do I expand and collapse folders in the navigation pane?
I don't like collapsed folders. Can I go back to the old layout?
Suggested Folder or Smart Move
Storage
What is Microsoft Storage and what are my options?
How do I clean up my Microsoft and email storage?
What's the best way to manage my OneDrive files?
What's the best way to manage my storage in Outlook Mobile?
People (Contacts)
How do I save my contacts to my device?
Is there a limit on the number of contacts that can be sync'd in the app?
How can I export Outlook contacts from my Exchange account?
Can the People list be edited?
Can I save Outlook contacts to my address book if my app is managed with Intune?
What can others see on my contact card?
I can't find organizational or reporting details for my company contacts in Outlook, why not?
How do I save my Outlook contacts to my iOS contacts app?
If I add or edit a new contact to Outlook, will it sync with my Contacts app on my device?
I use my Gmail account with Outlook for iOS, can I still export my contacts?
Who do I see in the Works With section on the profile card?
Why am I seeing some of my contacts hidden under ‘Show More Contacts'?
Why am I not seeing the option to Search Directory when writing from my personal email account?
Why am I seeing a work contact show up as a suggestion when writing from my personal email address?
Calendar Management
General Calendar Questions
How do I turn on weather on calendar on Outlook mobile?
How do I collapse or expand the mini-calendar in the RSVP overlay?
How do I add a location to an event?
Why can't I see any conference rooms in Room Finder?
How do I use the Scheduling Assistant to find meeting times?
How do I enable Calendar Category Colors on Outlook for Android?
How do I add my personal calendar to Outlook for Android?
Calendar Sharing
How do I open a shared calendar?
How do I enable or disable a shared calendar?
How do I remove a shared calendar?
Can I open any shared calendar from any account?
How do I switch to Month view?
How do I send my availability to someone via email?
Some Google Calendars are missing (shared calendars.)
Android Devices
Android Widget
How do I add the Outlook for Android Email widget to my home screen?
How do I resize the Outlook for Android Email widget on my home screen?
I'm not seeing emails on my email widget, how do I fix this?
How do I add the Outlook for Android Calendar widget to my home screen?
How do I resize the Outlook for Android Calendar widget on my home screen?
How do I change dates for Calendar views on the Android Tablet version of Outlook?
What is the two pane layout on my Android tablet/foldable device?
Can I adjust the width of the list and detail panes while in two pane viewing mode?
Can I read emails in full screen view?
If I use Android Work Profiles, will my work contacts appear in my personal apps?
Samsung Devices
What actions can I take on a message using an S Pen?
How can I activate hover using S Pen in Outlook?
Using Outlook in Samsung DeX mode and tablets
Are Samsung Galaxy Wearables Supported?
How do I enable Samsung Edge Lighting?
Watches
What Outlook content do I have access to from my Watch?
How do I read the full mail from the notification on Watch?
How do I access mail actions from the notification on Watch?
How do I change which mail notification actions appear on Watch?
How do I get interactive Outlook notifications on my Watch (I have it paired to Android phone)?
Troubleshooting
Common Issues
Updating your email account password.
Why is my Microsoft Exchange account disabled?
Where can I get a new license for my Outlook account?
How do I clear the cache or locally reset/refresh the client/app?
How do I manually enter my Exchange account information?
What is the phone partnerships limit?
Error: IMAP Autodiscover Failed
Error: Invalid IMAP Server Info
Error: New Contact Security Notice
Error: SMTP Invalid Server Info
Error: SMTP Autodiscover Failed
Error: SMTP Secure Connection Not Available
How do I enter IMAP port numbers?
I can't add a second Microsoft 365 account to my Outlook app. What's going on?
After I changed my primary alias on my outlook.com account, I can't log back in.
Is there a limit to how many accounts I can add to my Outlook app?
I see Error403, or disallowed_useragent and a Google error. What's up?
Where are my starred and important folders in my Gmail account?
2 factor authentication with AOL accounts
NoSuchAccountException: Login Error
Why can't I see my calendar or contacts from my Yahoo account?
Support/Feedback
How can I leave a feature request or feedback on the design of the app?
How do you report an issue or bug?
Languages Supported by Outlook Mobile Support
Data Privacy and Security
Privacy Policies
S/MIME
Why is conversation view turned off when I turn on S/MIME?
How are certificates going to be moved to the device?
When a certificate is installed as a duplicate, is it overwritten or just detected that it exists?
How do I configure my Exchange server to remove blocking .pfx files?
Where are the certificates stored on the device?
Does Outlook mobile store the email unencrypted?
What are the requirements for running S/MIME?