Symptoms
When you use a Citrix XenApp application on a computer that is running Windows 7 or Windows Server 2008 R2, you receive a Stop error message that resembles the following:
STOP 0x0000003B (0xC0000005, Parameter2, Parameter3, Parameter4)
Notes
-
This Stop error describes a SYSTEM_SERVICE_EXCEPTION issue.
-
The parameters in this error message vary, depending on the configuration of the computer.
-
Not all "0x0000003B" Stop errors are caused by this issue.
Cause
This issue occurs because an incorrect address pointer is sent to the Vdtw30.dll Citrix graphics driver in the Citrix XenApp application when the driver processes the DrvCopyBits function.
Resolution
Note The hotfix of KB 2705742 is superseded by the hotfix of KB 2748302. The following section contains the hotfix information about KB 2705742. The following hotfix does not resolve all "0x0000003B" Stop errors that may occur in a Citrix XenApp environment. For more information about solution to resolve the rest of the "0x0000003B" Stop errors, go to the following Microsoft Knowledge Base article:
2748302 Stop error when you use a Citrix XenApp application in Windows 7 or in Windows Server 2008 R2 If you receive a Stop error message that resembles the following and that occurs together with the "vdtw30" stack, the issue should be resolved by KB 2748302:
STOP 0x0000003B (0x80000001, Parameter2, Parameter3,Parameter4)
Hotfix information
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
-
Windows 7
-
Windows 7 Service Pack 1 (SP1)
-
Windows Server 2008 R2
-
Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Registry information
To apply this hotfix, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760
0.17xxxWindows 7 and Windows Server 2008 R2
RTM
GDR
6.1.760
0.21xxxWindows 7 and Windows Server 2008 R2
RTM
LDR
6.1.760
1.17xxxWindows 7 and Windows Server 2008 R2
SP1
GDR
6.1.760
1.21xxxWindows 7 and Windows Server 2008 R2
SP1
LDR
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GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 7
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntkrnlpa.exe |
6.1.7600.17037 |
3,958,128 |
08-Jun-2012 |
04:48 |
Not Applicable |
Ntoskrnl.exe |
6.1.7600.17037 |
3,902,832 |
08-Jun-2012 |
04:48 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7600.21229 |
3,971,440 |
08-Jun-2012 |
06:00 |
Not Applicable |
Ntoskrnl.exe |
6.1.7600.21229 |
3,915,632 |
08-Jun-2012 |
06:00 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7601.17858 |
3,968,880 |
08-Jun-2012 |
04:47 |
Not Applicable |
Ntoskrnl.exe |
6.1.7601.17858 |
3,913,072 |
08-Jun-2012 |
04:47 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7601.22014 |
3,972,464 |
08-Jun-2012 |
04:28 |
Not Applicable |
Ntoskrnl.exe |
6.1.7601.22014 |
3,917,168 |
08-Jun-2012 |
04:28 |
Not Applicable |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntoskrnl.exe |
6.1.7600.17037 |
5,505,904 |
08-Jun-2012 |
05:30 |
x64 |
Ntoskrnl.exe |
6.1.7600.21229 |
5,473,136 |
08-Jun-2012 |
05:41 |
x64 |
Ntoskrnl.exe |
6.1.7601.17858 |
5,559,664 |
08-Jun-2012 |
05:39 |
x64 |
Ntoskrnl.exe |
6.1.7601.22014 |
5,562,736 |
08-Jun-2012 |
05:36 |
x64 |
Ntkrnlpa.exe |
6.1.7600.17037 |
3,958,128 |
08-Jun-2012 |
04:48 |
Not Applicable |
Ntoskrnl.exe |
6.1.7600.17037 |
3,902,832 |
08-Jun-2012 |
04:48 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7600.21229 |
3,971,440 |
08-Jun-2012 |
06:00 |
Not Applicable |
Ntoskrnl.exe |
6.1.7600.21229 |
3,915,632 |
08-Jun-2012 |
06:00 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7601.17858 |
3,968,880 |
08-Jun-2012 |
04:47 |
Not Applicable |
Ntoskrnl.exe |
6.1.7601.17858 |
3,913,072 |
08-Jun-2012 |
04:47 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7601.22014 |
3,972,464 |
08-Jun-2012 |
04:28 |
Not Applicable |
Ntoskrnl.exe |
6.1.7601.22014 |
3,917,168 |
08-Jun-2012 |
04:28 |
Not Applicable |
For all supported IA-64-based versions of Windows Server 2008 R2
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Ntoskrnl.exe |
6.1.7600.17037 |
11,177,328 |
08-Jun-2012 |
04:18 |
IA-64 |
Ntoskrnl.exe |
6.1.7600.21229 |
11,141,488 |
08-Jun-2012 |
04:15 |
IA-64 |
Ntoskrnl.exe |
6.1.7601.17858 |
11,120,496 |
08-Jun-2012 |
04:16 |
IA-64 |
Ntoskrnl.exe |
6.1.7601.22014 |
11,129,712 |
08-Jun-2012 |
04:24 |
IA-64 |
Ntkrnlpa.exe |
6.1.7600.17037 |
3,958,128 |
08-Jun-2012 |
04:48 |
Not Applicable |
Ntoskrnl.exe |
6.1.7600.17037 |
3,902,832 |
08-Jun-2012 |
04:48 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7600.21229 |
3,971,440 |
08-Jun-2012 |
06:00 |
Not Applicable |
Ntoskrnl.exe |
6.1.7600.21229 |
3,915,632 |
08-Jun-2012 |
06:00 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7601.17858 |
3,968,880 |
08-Jun-2012 |
04:47 |
Not Applicable |
Ntoskrnl.exe |
6.1.7601.17858 |
3,913,072 |
08-Jun-2012 |
04:47 |
Not Applicable |
Ntkrnlpa.exe |
6.1.7601.22014 |
3,972,464 |
08-Jun-2012 |
04:28 |
Not Applicable |
Ntoskrnl.exe |
6.1.7601.22014 |
3,917,168 |
08-Jun-2012 |
04:28 |
Not Applicable |
To resolve this issue, apply the hotfix that is described in the following Microsoft Knowledge Base article:
2748302 Stop error when you use a Citrix XenApp application in Windows 7 or in Windows Server 2008 R2
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about the DrvCopyBits function, go to the following Microsoft website:
General information about the DrvCopyBits functionFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.