Description of the cumulative update package for Office Communications Server 2007 R2, Response Group Service: September 2010

Microsoft Update Catalog

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

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By contacting support

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

The fixes in the update for Response Group Service take effect only if the following updates are also applied:

2400402 Description of the cumulative update for Office Communications Server 2007 R2, Administration Tools: September 2010

2407349 Description of the cumulative update for Office Communications Server 2007 R2, Core Components: September 2010

2400375 Description of the cumulative update for Office Communications Server 2007 R2, Web Components: September 2010

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This update package replaces the following update package:

2284304 Description of the cumulative update package for Office Communications Server 2007 R2, Response Group Service: July 2010

Registry information

To use one of the update packages in this package, you do not have to make any changes to the registry.

Update package installation information

To install this update package, install the OCS2007-KB2400367-x64-AcdUCAPP.msp package on computers in your network that are running the following platforms:

• Office Communications Server 2007 R2 - Standard Edition

• Office Communications Server 2007 R2 - Enterprise Edition Consolidated

• Microsoft Office Communications Server 2007 R2 - Enterprise Edition Distributed - Front End

File information

This update package may not contain all the files that you must have to fully update a product to the latest build. This update package contains only the files that you must have to correct the issues that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Removal information

To remove this update package, use the Add or Remove Programs feature in Control Panel.



You have to restart the computer after you uninstall this cumulative update the for Office Communications Server 2007 R2, Response Group Service.




Sometimes, when you try to uninstall the update package, you are prompted for the source CD. If this behavior occurs, insert the source CD, or provide the path where the source files can be found.