To determine why you received an error message, follow these steps:
-
Click Start.
-
Type or paste the following: %systemroot%\debug in the search box and press Enter.
Note: %systemroot% is the path and the folder name where the Windows system files are located. Typically, this is C:\Windows, although you can designate a different drive or folder when you install Windows.
-
Double click the file named msert.
-
Scroll until you find the error(s). They will usually start with 0x.
-
Match the error code(s) with the ones listed in the table below, then follow the instructions listed in the Use this procedure section.
|
Error code |
Cause |
Do this |
|---|---|---|
|
0x80508019 |
The scan destination file or drive does not exist. |
|
|
0x80508007 |
The system has low memory. |
|
|
0x8050800C |
The system state prohibits the scan from running in a specific user context. |
|
|
0x8050A005 |
The signatures are not signed. |
|
|
0x8050A002 |
The signature database is corrupted. |
|
|
0x8050A004 |
The signatures are not valid or are corrupted. |
|
|
0x80508002 |
The signature database is corrupted. |
|
|
0x80508004 |
The signature database is corrupted. |
|
|
0x8050A001 |
The engine could not load because there are signatures missing. |
|
|
0x80508001 |
The engine could not load. |
|
|
0x80508025 |
To complete the action, the user must follow a procedure. For example, the user must change a system setting. |
Follow the steps at the top of this article and look for specific instructions in the log. |
|
0x80508024 |
To complete the operation, the user must run a full scan and then take the action again. |
|
|
0x80508026 |
One of the resources is part of a container. For example, one of the resources is a file in an archive. |
|
|
If your code isn't one of those... |
Change the scan destination file or drive
-
Start the Microsoft Safety Scanner, then select Next.
-
In Scan Type, click Customized scan, then click Choose Folder.
-
In Browse For Folder, click a different file or drive, click OK, and then click Next.
Restart the computer, then retry the scan
-
Restart your computer.
-
Start the Microsoft Safety Scanner, then click Next.
-
In Scan Type, select which type of scan you prefer, and then click Next.
Run a full scan
-
Start the Microsoft Safety Scanner, and then click Next.
-
In Scan Type, click Full Scan, and then click Next.
Identify the file archive, and remove the file manually
During a scan, Microsoft Safety Scanner detects possible malicious software contained in a file archive, such as a .zip file. You should determine whether the file is malicious software and remove it from the archive manually. To determine whether the file is malicious, follow the steps below:
-
Visit the Microsoft Malware Protection Center at: http://www.microsoft.com/security/portal/.
-
Click Learn about threats.
-
In the Search Encyclopedia box, type the name of the file and click the magnifying glass button.
-
If the file is listed as malicious:
-
Start File Explorer
-
Navigate to or use the search box at the top right to find the archive containing the malicious file.
-
When you find the file, select it, then press Delete.
-
Tip: If the file is not listed in the Encyclopedia and you're certain it's malicious, go to Submit a sample. Follow the onscreen instruction to send us the file for review.
