Symptoms
Consider the following scenario:
-
You are using a computer that is running Windows 7 or Windows Server 2008 R2.
-
You uninstall an update for an application that uses the Windows Installer (MSI) technology.
-
The application was installed or repaired from a network share.
In this scenario, the removal process may take longer than expected. For example, you may wait for several hours before the update is uninstalled.
Cause
This problem occurs because Windows Installer has to access the original installation source when it tries to uninstall the update. If the original installation source cannot be accessed, such as during a network outage, Windows Installer waits for a time-out on each file before the removal process can continue. If the original installation source contains many files, the update removal may take a very long time.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
-
Windows 7
-
Windows 7 Service Pack 1 (SP1)
-
Windows Server 2008 R2
-
Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain Service Pack 1 for Windows 7 or for Windows Server 2008 R2, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2
Restart information
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
For all supported x86-based versions of Windows 7
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Msi.dll |
5.0.7600.21123 |
2,342,912 |
10-Jan-2012 |
05:29 |
x86 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:07 |
x86 |
Msi.dll |
5.0.7601.21894 |
2,342,912 |
10-Jan-2012 |
06:36 |
x86 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:07 |
x86 |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Msi.dll |
5.0.7600.21123 |
3,216,896 |
10-Jan-2012 |
06:21 |
x64 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:29 |
x64 |
Msi.dll |
5.0.7601.21894 |
3,216,896 |
10-Jan-2012 |
06:19 |
x64 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:29 |
x64 |
Msi.dll |
5.0.7600.21123 |
2,342,912 |
10-Jan-2012 |
05:29 |
x86 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:07 |
x86 |
Msi.dll |
5.0.7601.21894 |
2,342,912 |
10-Jan-2012 |
06:36 |
x86 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:07 |
x86 |
For all supported IA-64-based versions of Windows Server 2008 R2
File name |
File version |
File size |
Date |
Time |
Platform |
---|---|---|---|---|---|
Msi.dll |
5.0.7600.21123 |
6,187,008 |
10-Jan-2012 |
05:13 |
IA-64 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:37 |
IA-64 |
Msi.dll |
5.0.7601.21894 |
6,187,008 |
10-Jan-2012 |
05:11 |
IA-64 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:37 |
IA-64 |
Msi.dll |
5.0.7600.21123 |
2,342,912 |
10-Jan-2012 |
05:29 |
x86 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:07 |
x86 |
Msi.dll |
5.0.7601.21894 |
2,342,912 |
10-Jan-2012 |
06:36 |
x86 |
Msimsg.dll |
5.0.7600.16385 |
25,088 |
14-Jul-2009 |
01:07 |
x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about Microsoft Windows Installer, visit the following Microsoft Developer Network (MSDN) website:
Windows InstallerFor more information about how to minimize the possibility that an update will require access to the original source, visit the following MSDN website:
Preventing a Patch from Requiring Access to the Original Installation SourceFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
File name |
X86_6208279ee3934ded748a75e85536e0d0_31bf3856ad364e35_6.1.7600.21123_none_5633124893a81a81.manifest |
File version |
Not applicable |
File size |
704 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
X86_c7ad1ea67a766601921e8766fa389418_31bf3856ad364e35_6.1.7601.21894_none_35446c147894242c.manifest |
File version |
Not applicable |
File size |
704 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_041933942dc73c14.manifest |
File version |
Not applicable |
File size |
182,169 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:45 |
Platform |
Not applicable |
File name |
X86_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_05b5094e2b2551ac.manifest |
File version |
Not applicable |
File size |
182,169 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:45 |
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File name |
Amd64_1b45234bfa63c2d8fa7f003e78b628f7_31bf3856ad364e35_6.1.7601.21894_none_61c61dca10c20b26.manifest |
File version |
Not applicable |
File size |
1,058 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Amd64_917db05e1332554f5a9d0e6df2545189_31bf3856ad364e35_6.1.7600.21123_none_59b10ac5c0d0cc2c.manifest |
File version |
Not applicable |
File size |
708 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Amd64_923dfb7b94a5cc96043c48997b087191_31bf3856ad364e35_6.1.7600.21123_none_8c9787f20775727e.manifest |
File version |
Not applicable |
File size |
708 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Amd64_98302fc717cb55d5a9461bd46ce782d2_31bf3856ad364e35_6.1.7601.21894_none_3533a2a3b9a65e7c.manifest |
File version |
Not applicable |
File size |
708 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Amd64_e6b59336838dfe55c44b032dcb338a61_31bf3856ad364e35_6.1.7601.21894_none_d42ba05b5d05d420.manifest |
File version |
Not applicable |
File size |
708 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Amd64_ebf57c1eeb7f7fcb8243eb4ab274b4b8_31bf3856ad364e35_6.1.7600.21123_none_9717e2978532fa2e.manifest |
File version |
Not applicable |
File size |
1,058 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_6037cf17e624ad4a.manifest |
File version |
Not applicable |
File size |
182,173 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
18:23 |
Platform |
Not applicable |
File name |
Amd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_61d3a4d1e382c2e2.manifest |
File version |
Not applicable |
File size |
182,173 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
18:23 |
Platform |
Not applicable |
File name |
Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_6a8c796a1a856f45.manifest |
File version |
Not applicable |
File size |
172,000 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
18:23 |
Platform |
Not applicable |
File name |
Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_6c284f2417e384dd.manifest |
File version |
Not applicable |
File size |
172,000 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
18:23 |
Platform |
Not applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File name |
Ia64_09e62e8bfc56ba26850036d901967e82_31bf3856ad364e35_6.1.7600.21123_none_195d70128410364f.manifest |
File version |
Not applicable |
File size |
1,056 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Ia64_935d545952b5d701553cd119672b1cc1_31bf3856ad364e35_6.1.7601.21894_none_2443228d053e6a34.manifest |
File version |
Not applicable |
File size |
1,056 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_041ad78a2dc54510.manifest |
File version |
Not applicable |
File size |
182,171 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Ia64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_05b6ad442b235aa8.manifest |
File version |
Not applicable |
File size |
182,171 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7600.21123_none_6a8c796a1a856f45.manifest |
File version |
Not applicable |
File size |
172,000 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |
File name |
Wow64_microsoft-windows-installer-engine_31bf3856ad364e35_6.1.7601.21894_none_6c284f2417e384dd.manifest |
File version |
Not applicable |
File size |
172,000 |
Date (UTC) |
10-Jan-2012 |
Time (UTC) |
17:17 |
Platform |
Not applicable |