"(NTSTATUS) 0xc000041d" error occurs when you click a link in a web-based application in Internet Explorer 10 in Windows 8 or Windows Server 2012

Article translations Article translations
Article ID: 2856748 - View products that this article applies to.
Expand all | Collapse all

On This Page

Symptoms

Assume that you run a web-based application in Internet Explorer 10 on a Windows 8 or Windows Server 2012-based computer. When you click a link in the application, the application crashes. Additionally, you receive the following error message:
(NTSTATUS) 0xc000041d - An unhandled exception was encountered during a user callback.

Cause

This issue is caused by a null pointer exception in MSHTML.

Resolution

Security update information

To resolve this issue, install the most recent cumulative security update for Internet Explorer. To do this, go to the following Microsoft website:
http://update.microsoft.com

Notes
  • This update was first included in the following security update:
    2838727 MS13-047: Cumulative Security Update for Internet Explorer: June 11, 2013
  • For more technical information about the most recent cumulative security update for Internet Explorer, go to the following Microsoft websites:
    http://www.microsoft.com/technet/security/current.aspx

More information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Properties

Article ID: 2856748 - Last Review: June 11, 2013 - Revision: 1.0
Applies to
  • Internet Explorer 10
Keywords: 
kbqfe kbfix kbbug kbexpertiseinter kbexpertiseadvanced kbsurveynew KB2856748

Give Feedback

 

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from smallbusiness.support.microsoft.com