Symptoms
Consider the following scenario:
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The GlobalFlag registry key in the following path is set to 0 on a Windows 8 or Windows Server 2012-based computer:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
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You start Command Prompt as an administrator.
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You run the following command:OpenFiles /local on
In this scenario, the command fails, and you receive the following error message:
ERROR: Unable to retrieve data.
The operation completed successfully.
Note When you run the command, you should receive the following message:
SUCCESS: The system global flag 'maintain objects list' is enabled.
This will take effect after the system is restarted.
Cause
This issue occurs because Windows does not correctly read the GlobalFlag registry key.
Resolution
Update information
To resolve this issue, install update rollup 2862768. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2862768 Windows RT, Windows 8, and Windows Server 2012 update rollup: August 2013
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates For more information about the Openfiles command, go to the following Microsoft website:
