Symptoms
Assume that a domain controller is upgraded from an earlier version of Windows Server to Windows Server 2012. After an administrator resets a user's password in the domain, the user cannot access Windows Data Protection API (DPAPI) protected data. For example, the user cannot access the certificate private key.
Note This issue may occur when users change their password by themselves.
Cause
This issue occurs because of an incompatibility in the authentication mechanism that is used by domain controllers. If DPAPI keys are backed up on domain controllers that are running on pre-Windows Server 2003-based servers, and the same keys are retrieved from domain controllers after an upgrade to Windows Server 2012, key retrieval fails after an administrator changes a user's password.
Resolution
Important Do not install a language pack after you install this hotfix. If you do install a language pack, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.
To resolve this issue, apply the hotfix that is described in this article on the Windows Server 2012-based domain controller. Even though this issue was observed only on Windows Server 2012, the hotfix also applies to Windows 8 and Windows RT.
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
There is no to apply this hotfix.
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 and Windows Server 2012 file information and notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.17 xxx
Windows RT, Windows 8, and Windows Server 2012
RTM
GDR
6.2.920 0.21xxx
Windows RT, Windows 8, and Windows Server 2012
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are not listed.
For all supported x86-based versions of Windows 8
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Dpapisrv.dll |
6.2.9200.17343 |
141,312 |
13-Apr-2015 |
22:31 |
x86 |
|
Dpapisrv.dll |
6.2.9200.21456 |
140,288 |
13-Apr-2015 |
22:31 |
x86 |
|
Ksecdd.sys |
6.2.9200.17343 |
80,728 |
13-Apr-2015 |
22:40 |
x86 |
|
Lsass.exe |
6.2.9200.16864 |
23,552 |
11-Mar-2014 |
00:42 |
x86 |
|
Sspicli.dll |
6.2.9200.16864 |
131,584 |
11-Mar-2014 |
00:41 |
x86 |
|
Sspisrv.dll |
6.2.9200.16864 |
16,384 |
11-Mar-2014 |
00:41 |
x86 |
|
Ksecdd.sys |
6.2.9200.21456 |
80,728 |
13-Apr-2015 |
22:54 |
x86 |
|
Lsass.exe |
6.2.9200.20521 |
23,040 |
20-Sep-2012 |
05:56 |
x86 |
|
Sspicli.dll |
6.2.9200.20984 |
130,048 |
11-Mar-2014 |
02:24 |
x86 |
|
Sspisrv.dll |
6.2.9200.20521 |
16,384 |
20-Sep-2012 |
05:55 |
x86 |
|
Cng.sys |
6.2.9200.17343 |
492,256 |
13-Apr-2015 |
22:09 |
x86 |
|
Ksecpkg.sys |
6.2.9200.17150 |
156,480 |
11-Oct-2014 |
06:18 |
x86 |
|
Lsasrv.dll |
6.2.9200.17231 |
1,026,560 |
15-Jan-2015 |
10:00 |
x86 |
|
Cng.sys |
6.2.9200.21456 |
492,768 |
13-Apr-2015 |
22:09 |
x86 |
|
Ksecpkg.sys |
6.2.9200.21269 |
156,480 |
11-Oct-2014 |
05:58 |
x86 |
|
Lsasrv.dll |
6.2.9200.21345 |
1,033,728 |
15-Jan-2015 |
21:22 |
x86 |
|
Adtschema.dll |
6.2.9200.17231 |
717,824 |
15-Jan-2015 |
09:09 |
x86 |
|
Msaudite.dll |
6.2.9200.17150 |
146,944 |
11-Oct-2014 |
05:05 |
x86 |
|
Msobjs.dll |
6.2.9200.16384 |
61,952 |
26-Jul-2012 |
02:47 |
x86 |
|
Adtschema.dll |
6.2.9200.21345 |
719,360 |
12-Jan-2015 |
03:31 |
x86 |
|
Msaudite.dll |
6.2.9200.21269 |
146,944 |
11-Oct-2014 |
04:35 |
x86 |
|
Msobjs.dll |
6.2.9200.16384 |
61,952 |
26-Jul-2012 |
02:47 |
x86 |
|
Credssp.dll |
6.2.9200.16891 |
17,408 |
12-Apr-2014 |
07:22 |
x86 |
|
Tspkg.dll |
6.2.9200.16891 |
76,800 |
12-Apr-2014 |
07:23 |
x86 |
|
Tspkg.mof |
Not applicable |
964 |
02-Jun-2012 |
14:33 |
Not applicable |
|
Credssp.dll |
6.2.9200.21012 |
17,408 |
12-Apr-2014 |
07:31 |
x86 |
|
Tspkg.dll |
6.2.9200.21012 |
76,800 |
12-Apr-2014 |
07:32 |
x86 |
|
Tspkg.mof |
Not applicable |
964 |
02-Jun-2012 |
14:33 |
Not applicable |
|
Wdigest.dll |
6.2.9200.16891 |
178,688 |
12-Apr-2014 |
07:23 |
x86 |
|
Wdigest.dll |
6.2.9200.21012 |
176,640 |
12-Apr-2014 |
07:32 |
x86 |
|
Kerberos.dll |
6.2.9200.17172 |
666,624 |
08-Nov-2014 |
06:56 |
x86 |
|
Kerberos.dll |
6.2.9200.21289 |
663,552 |
10-Nov-2014 |
23:30 |
x86 |
|
Msv1_0.dll |
6.2.9200.16891 |
273,920 |
12-Apr-2014 |
07:23 |
x86 |
|
Msv1_0.dll |
6.2.9200.21012 |
273,920 |
12-Apr-2014 |
07:31 |
x86 |
|
Shcore.dll |
6.2.9200.17293 |
452,608 |
06-Mar-2015 |
05:48 |
x86 |
|
Shcore.dll |
6.2.9200.21410 |
460,800 |
06-Mar-2015 |
05:21 |
x86 |
|
Lsm.dll |
6.2.9200.16891 |
350,720 |
12-Apr-2014 |
07:23 |
x86 |
|
Workerdd.dll |
6.2.9200.16384 |
12,288 |
26-Jul-2012 |
02:38 |
x86 |
|
Lsm.dll |
6.2.9200.21012 |
350,720 |
12-Apr-2014 |
07:31 |
x86 |
|
Workerdd.dll |
6.2.9200.16384 |
12,288 |
26-Jul-2012 |
02:38 |
x86 |
|
Usercpl.dll |
6.2.9200.17231 |
961,536 |
15-Jan-2015 |
10:00 |
x86 |
|
Usercpl.ptxml |
Not applicable |
789 |
11-Oct-2012 |
00:41 |
Not applicable |
|
Usercpl.dll |
6.2.9200.21345 |
961,536 |
15-Jan-2015 |
21:23 |
x86 |
|
Usercpl.ptxml |
Not applicable |
789 |
11-Oct-2012 |
00:42 |
Not applicable |
|
Winlogon.exe |
6.2.9200.16891 |
429,056 |
12-Apr-2014 |
07:24 |
x86 |
|
Winlogon.exe |
6.2.9200.21012 |
429,056 |
12-Apr-2014 |
07:33 |
x86 |
For all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Dpapisrv.dll |
6.2.9200.17343 |
180,224 |
13-Apr-2015 |
22:30 |
x64 |
|
Dpapisrv.dll |
6.2.9200.21442 |
177,664 |
13-Apr-2015 |
22:28 |
x64 |
|
Ksecdd.sys |
6.2.9200.17343 |
100,184 |
14-Apr-2015 |
01:04 |
x64 |
|
Lsass.exe |
6.2.9200.16864 |
35,840 |
11-Mar-2014 |
00:39 |
x64 |
|
Sspicli.dll |
6.2.9200.16864 |
164,864 |
11-Mar-2014 |
00:38 |
x64 |
|
Sspisrv.dll |
6.2.9200.16864 |
27,648 |
11-Mar-2014 |
00:38 |
x64 |
|
Ksecdd.sys |
6.2.9200.21456 |
100,184 |
14-Apr-2015 |
00:45 |
x64 |
|
Lsass.exe |
6.2.9200.20521 |
35,840 |
20-Sep-2012 |
06:33 |
x64 |
|
Sspicli.dll |
6.2.9200.20984 |
164,352 |
11-Mar-2014 |
05:12 |
x64 |
|
Sspisrv.dll |
6.2.9200.20521 |
27,648 |
20-Sep-2012 |
06:32 |
x64 |
|
Cng.sys |
6.2.9200.17343 |
570,248 |
13-Apr-2015 |
22:09 |
x64 |
|
Ksecpkg.sys |
6.2.9200.17150 |
171,840 |
11-Oct-2014 |
08:35 |
x64 |
|
Lsasrv.dll |
6.2.9200.17231 |
1,282,560 |
15-Jan-2015 |
11:43 |
x64 |
|
Cng.sys |
6.2.9200.21456 |
564,552 |
13-Apr-2015 |
22:09 |
x64 |
|
Ksecpkg.sys |
6.2.9200.21269 |
171,840 |
11-Oct-2014 |
07:50 |
x64 |
|
Lsasrv.dll |
6.2.9200.21345 |
1,280,512 |
15-Jan-2015 |
05:26 |
x64 |
|
Adtschema.dll |
6.2.9200.17231 |
717,824 |
15-Jan-2015 |
09:38 |
x64 |
|
Msaudite.dll |
6.2.9200.17150 |
146,944 |
11-Oct-2014 |
05:41 |
x64 |
|
Msobjs.dll |
6.2.9200.16384 |
61,952 |
26-Jul-2012 |
02:36 |
x64 |
|
Adtschema.dll |
6.2.9200.21289 |
719,360 |
10-Nov-2014 |
04:43 |
x64 |
|
Msaudite.dll |
6.2.9200.21269 |
146,944 |
11-Oct-2014 |
05:38 |
x64 |
|
Msobjs.dll |
6.2.9200.16384 |
61,952 |
26-Jul-2012 |
02:36 |
x64 |
|
Ocspsvcctrs.ini |
Not applicable |
2,960 |
26-Jul-2012 |
05:07 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,134 |
26-Jul-2012 |
08:00 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,918 |
26-Jul-2012 |
04:43 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,210 |
26-Jul-2012 |
07:59 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,098 |
26-Jul-2012 |
08:00 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,028 |
26-Jul-2012 |
07:59 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,140 |
26-Jul-2012 |
05:21 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,642 |
26-Jul-2012 |
08:11 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,576 |
26-Jul-2012 |
05:20 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,026 |
26-Jul-2012 |
07:36 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,028 |
26-Jul-2012 |
07:48 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,188 |
26-Jul-2012 |
05:30 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,126 |
26-Jul-2012 |
05:08 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,064 |
26-Jul-2012 |
07:49 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
3,092 |
26-Jul-2012 |
07:52 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,828 |
26-Jul-2012 |
05:12 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,464 |
26-Jul-2012 |
08:05 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,480 |
26-Jul-2012 |
05:13 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,460 |
26-Jul-2012 |
08:11 |
Not applicable |
|
Ocspsvc.exe |
6.2.9200.21345 |
272,384 |
15-Jan-2015 |
05:27 |
x64 |
|
Ocspsvcctrs.h |
Not applicable |
1,569 |
02-Jun-2012 |
14:34 |
Not applicable |
|
Ocspsvcctrs.ini |
Not applicable |
2,918 |
02-Jun-2012 |
14:34 |
Not applicable |
|
Credssp.dll |
6.2.9200.16891 |
20,480 |
12-Apr-2014 |
09:07 |
x64 |
|
Tspkg.dll |
6.2.9200.16891 |
94,720 |
12-Apr-2014 |
09:09 |
x64 |
|
Tspkg.mof |
Not applicable |
964 |
02-Jun-2012 |
14:33 |
Not applicable |
|
Credssp.dll |
6.2.9200.21012 |
20,480 |
12-Apr-2014 |
07:49 |
x64 |
|
Tspkg.dll |
6.2.9200.21012 |
94,720 |
12-Apr-2014 |
07:51 |
x64 |
|
Tspkg.mof |
Not applicable |
964 |
02-Jun-2012 |
14:33 |
Not applicable |
|
Wdigest.dll |
6.2.9200.16891 |
208,896 |
12-Apr-2014 |
09:09 |
x64 |
|
Wdigest.dll |
6.2.9200.21012 |
208,896 |
12-Apr-2014 |
07:51 |
x64 |
|
Kerberos.dll |
6.2.9200.17172 |
827,904 |
08-Nov-2014 |
11:21 |
x64 |
|
Kerberos.dll |
6.2.9200.21289 |
827,392 |
10-Nov-2014 |
23:27 |
x64 |
|
Msv1_0.dll |
6.2.9200.16891 |
318,464 |
12-Apr-2014 |
09:08 |
x64 |
|
Msv1_0.dll |
6.2.9200.21012 |
317,440 |
12-Apr-2014 |
07:50 |
x64 |
|
Shcore.dll |
6.2.9200.17293 |
588,800 |
06-Mar-2015 |
07:39 |
x64 |
|
Shcore.dll |
6.2.9200.21410 |
591,360 |
07-Mar-2015 |
04:13 |
x64 |
|
Lsm.dll |
6.2.9200.16931 |
439,808 |
29-May-2014 |
23:02 |
x64 |
|
Workerdd.dll |
6.2.9200.16891 |
14,848 |
12-Apr-2014 |
06:58 |
x64 |
|
Lsm.dll |
6.2.9200.21012 |
439,808 |
12-Apr-2014 |
07:49 |
x64 |
|
Workerdd.dll |
6.2.9200.21012 |
14,848 |
12-Apr-2014 |
06:58 |
x64 |
|
Usercpl.dll |
6.2.9200.17231 |
1,043,968 |
15-Jan-2015 |
11:44 |
x64 |
|
Usercpl.ptxml |
Not applicable |
789 |
11-Oct-2012 |
00:40 |
Not applicable |
|
Usercpl.dll |
6.2.9200.21345 |
1,043,968 |
15-Jan-2015 |
05:27 |
x64 |
|
Usercpl.ptxml |
Not applicable |
789 |
11-Oct-2012 |
00:40 |
Not applicable |
|
Winlogon.exe |
6.2.9200.16891 |
578,048 |
12-Apr-2014 |
09:10 |
x64 |
|
Winlogon.exe |
6.2.9200.21012 |
578,048 |
12-Apr-2014 |
07:52 |
x64 |
|
Sspicli.dll |
6.2.9200.16864 |
99,840 |
10-Mar-2014 |
01:27 |
x86 |
|
Sspicli.dll |
6.2.9200.20984 |
99,840 |
10-Mar-2014 |
01:34 |
x86 |
|
Wdigest.dll |
6.2.9200.16891 |
178,688 |
12-Apr-2014 |
07:23 |
x86 |
|
Wdigest.dll |
6.2.9200.21012 |
176,640 |
12-Apr-2014 |
07:32 |
x86 |
|
Kerberos.dll |
6.2.9200.17172 |
666,624 |
08-Nov-2014 |
06:56 |
x86 |
|
Kerberos.dll |
6.2.9200.21289 |
663,552 |
10-Nov-2014 |
23:30 |
x86 |
|
Msv1_0.dll |
6.2.9200.16891 |
273,920 |
12-Apr-2014 |
07:23 |
x86 |
|
Msv1_0.dll |
6.2.9200.21012 |
273,920 |
12-Apr-2014 |
07:31 |
x86 |
|
Adtschema.dll |
6.2.9200.17231 |
717,824 |
15-Jan-2015 |
09:09 |
x86 |
|
Msaudite.dll |
6.2.9200.17150 |
146,944 |
11-Oct-2014 |
05:05 |
x86 |
|
Msobjs.dll |
6.2.9200.16384 |
61,952 |
26-Jul-2012 |
02:47 |
x86 |
|
Adtschema.dll |
6.2.9200.21289 |
719,360 |
10-Nov-2014 |
03:40 |
x86 |
|
Msaudite.dll |
6.2.9200.21269 |
146,944 |
11-Oct-2014 |
04:35 |
x86 |
|
Msobjs.dll |
6.2.9200.16384 |
61,952 |
26-Jul-2012 |
02:47 |
x86 |
|
Credssp.dll |
6.2.9200.16891 |
17,408 |
12-Apr-2014 |
07:22 |
x86 |
|
Tspkg.dll |
6.2.9200.16891 |
76,800 |
12-Apr-2014 |
07:23 |
x86 |
|
Tspkg.mof |
Not applicable |
964 |
02-Jun-2012 |
14:33 |
Not applicable |
|
Credssp.dll |
6.2.9200.21012 |
17,408 |
12-Apr-2014 |
07:31 |
x86 |
|
Tspkg.dll |
6.2.9200.21012 |
76,800 |
12-Apr-2014 |
07:32 |
x86 |
|
Tspkg.mof |
Not applicable |
964 |
02-Jun-2012 |
14:33 |
Not applicable |
|
Shcore.dll |
6.2.9200.17293 |
452,608 |
06-Mar-2015 |
05:48 |
x86 |
|
Shcore.dll |
6.2.9200.21410 |
460,800 |
06-Mar-2015 |
05:21 |
x86 |
|
Usercpl.dll |
6.2.9200.17231 |
961,536 |
15-Jan-2015 |
10:00 |
x86 |
|
Usercpl.ptxml |
Not applicable |
789 |
11-Oct-2012 |
00:41 |
Not applicable |
|
Usercpl.dll |
6.2.9200.21345 |
961,536 |
15-Jan-2015 |
21:23 |
x86 |
|
Usercpl.ptxml |
Not applicable |
789 |
11-Oct-2012 |
00:42 |
Not applicable |
For all supported versions of Windows RT
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Dpapisrv.dll |
6.2.9200.17343 |
123,904 |
13-Apr-2015 |
22:27 |
Not applicable |
|
Ksecdd.sys |
6.2.9200.17343 |
71,512 |
14-Apr-2015 |
00:49 |
Not applicable |
|
Lsass.exe |
6.2.9200.16420 |
23,552 |
20-Sep-2012 |
05:35 |
Not applicable |
|
Sspicli.dll |
6.2.9200.17343 |
100,864 |
13-Apr-2015 |
22:27 |
Not applicable |
|
Sspisrv.dll |
6.2.9200.17343 |
16,896 |
13-Apr-2015 |
22:27 |
Not applicable |
|
Cng.sys |
6.2.9200.17343 |
394,624 |
13-Apr-2015 |
22:09 |
Not applicable |
|
Ksecpkg.sys |
6.2.9200.17150 |
128,832 |
11-Oct-2014 |
05:48 |
Not applicable |
|
Lsasrv.dll |
6.2.9200.17231 |
895,488 |
15-Jan-2015 |
09:15 |
Not applicable |
|
Adtschema.dll |
6.2.9200.17231 |
717,824 |
15-Jan-2015 |
08:43 |
Not applicable |
|
Msaudite.dll |
6.2.9200.17150 |
146,944 |
11-Oct-2014 |
04:55 |
Not applicable |
|
Msobjs.dll |
6.2.9200.16384 |
61,952 |
26-Jul-2012 |
01:10 |
Not applicable |
|
Credssp.dll |
6.2.9200.16931 |
18,944 |
29-May-2014 |
22:42 |
Not applicable |
|
Tspkg.dll |
6.2.9200.16931 |
69,120 |
29-May-2014 |
22:42 |
Not applicable |
|
Tspkg.mof |
Not applicable |
964 |
02-Jun-2012 |
14:34 |
Not applicable |
|
Wdigest.dll |
6.2.9200.16931 |
141,824 |
29-May-2014 |
22:43 |
Not applicable |
|
Kerberos.dll |
6.2.9200.17231 |
574,976 |
15-Jan-2015 |
09:15 |
Not applicable |
|
Msv1_0.dll |
6.2.9200.16931 |
215,040 |
29-May-2014 |
22:42 |
Not applicable |
|
Shcore.dll |
6.2.9200.17293 |
420,864 |
07-Mar-2015 |
04:03 |
Not applicable |
|
Lsm.dll |
6.2.9200.17231 |
318,976 |
15-Jan-2015 |
09:15 |
Not applicable |
|
Workerdd.dll |
6.2.9200.16384 |
13,312 |
26-Jul-2012 |
01:07 |
Not applicable |
|
Usercpl.dll |
6.2.9200.17231 |
965,632 |
15-Jan-2015 |
09:16 |
Not applicable |
|
Usercpl.ptxml |
Not applicable |
789 |
11-Oct-2012 |
00:36 |
Not applicable |
|
Winlogon.exe |
6.2.9200.16931 |
389,632 |
29-May-2014 |
22:43 |
Not applicable |
Workaround
To work around this issue, revert to the user's old password.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.
