Error "XML Parser Error: XML Document Must Have a Top Level Element" occurs in Microsoft Business Solutions - CRM (861319).
Symptoms
When you try to share a record with more than 20-50 users or you try to assign a record with 20-50 child records at the same time in Microsoft CRM, you receive the following error messages:
XML Parser Error: XML document must have a top level element.
An error has occurred in the script on this page, do you want to continue running scripts on this page?
Cause
When you share a record with approximately 20-50 users at the same time, Microsoft CRM times out and cannot complete the request. When you copy a security role with large or complex business unit hierarchies, the Microsoft CRM application times out and cannot complete the request.
Resolutions
Resolution 1
If you anticipate sharing records with more than 20 people at the same time, we recommend that you create teams to use for sharing. To do this, follow these steps:
-
Click Settings, click Business Units and Settings, click Teams, and then click Create a team to include all the users you want to share the record with.
-
Go into the record and share that record with your newly created team.
Resolution 2
You can also extend the length of the time-out on the Microsoft CRM server by following these steps:
-
On the Microsoft CRM server, locate System Drive/WINNT%\Microsoft.Net\Framework\v1.0.3705\Config.
Note For Microsoft Windows Server 2003, the WINNT% folder will be titled WINDOWS.
Note For The .NET Framework 1.1, the v1.0.3705 folder will be titled v1.1.4322. -
Right-click the Machine.config file, and then click Open With. Click Notepad, and then click OK.
-
Search by using executionTimeout="90", and then change the default value of 90 to 1200.
-
Search by using responseDeadlockInterval="00:03:00", and then change the default value of 00:03:00 to 00:20:00
-
Save your changes, and then close the Machine.config file.
More information
This article was TechKnowledge Document ID:32673
