Symptoms
When you try to add one or more 32-bit printer drivers on a 64-bit printer server, you receive the following error message:
The folder you specified doesn't contain a compatible software driver for your device.
Resolution
To add one or more inbox 32-bit printer drivers on a printer server that is running a 64-bit version of Windows Vista, of Windows Vista Service Pack 1 (SP1), or of Windows Server 2008, use one of the following methods.
Method 1
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Share a 64-bit print queue. To do this, follow these steps:
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Log on by using your local administrator password.
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Click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
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At the command prompt, type the following command, and then press ENTER:
rundll32 printui.dll,PrintUIEntry /ilNote This command starts the Add Printer Wizard.
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Add the 32-bit printer driver. To do this, follow these steps:
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Log on by using your domain administrator password.
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Click Start, click Run, type the path of the printer server, and then press ENTER.
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Right-click the Printer that you shared in step1, and then click Printer properties.
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Click the Sharing tab, and then click Additional Drivers.
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Click to select x86 Type 3 - User Mode.
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Click OK.
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Click Close.
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Method 2
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Click Start, click Control Panel, and then click Printers.
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Click Organize, point to Layout, and then click Menu Bar.
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On the File menu, click Server Properties.
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Click the Drivers tab, and then click Add.
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Click Next, click to clear the x64 Type 3 - User Mode check box, and then click to select the x86 Type 3 - User Mode check box.
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Click Next, and then click Have Disk.
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Click Browse, and then select the files at the following location on an x86-based computer:
\\x86 Windows\c$\windows\system32\driverstore\filerepository\prn*.inf_{GUID}The following is an example of a file that may be at this location:
\\x86 Windows\c$\windows\system32\driverstore\filerepository\prnhp001.inf_5fecfc5e\prnhp 001.inf
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Click Open, and then click OK.
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Under Printers, select the printer driver that you want to install.
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Click Next, and then click Finish.
Now, you should be able to see that the x86-based printer driver is installed under the Processor column. -
Click Close.