Last Updated: November 30, 2023
ISSUE
When you send an email from your Outlook.com account, Outlook crashes. This issue happens for users on the Current Channel (Preview) channel on build 17029.20028.
STATUS: FIXED
The fix for this issue has released in Version 2311 Build 17029.20068. To install the update, select File > Office Account > Update Options > Update Now. If you disabled updates, make sure to re-enable updates by selecting File > Office Account > Update Options > Enable Updates.
WORKAROUND
The issue is fixed in future builds 17029.20052+.
To workaround the issue, use the steps below to revert to the prior working build:
Open a Command Prompt window, from Windows search box type Command Prompt, right click on Command Prompt and click Run as administrator.
Paste the commands below into the Command Prompt window and press Enter after each:
- cd %programfiles%\Common Files\Microsoft Shared\ClickToRun
- officec2rclient.exe /update user updatetoversion=16.0.16924.20124
More Resources
Ask the experts
Connect with experts, discuss the latest Outlook news and best practices, and read our blog.
Get help in the community
Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.
Suggest a new feature
We love reading your suggestions and feedback! Share your thoughts. We're listening.