해킹되거나 손상된 계정을 복구하는 방법, 다음으로 해야 할 작업 및 추후에 계정이 손상되지 않도록 방지하는 방법을 알아보세요.

If you think your Microsoft account has been hacked, find out how to secure your account and check for unauthorized activity.

BitLocker 복구 키를 입력하라는 메시지가 표시되면 복구 키 ID 의 처음 8자리를 기록해 둡니다. 복구 키 ID는 둘 이상의 복구 키가 있는 경우 사용할 복구 키를 식별하는 데 도움이 됩니다. BitLocker 복구 키는 어디에서 찾을 수 있나요? BitLocker를 활성화할 때 선택한 항목에 따라 복구 키가 있을 수 있는 여러 위치가 있습니다. 각 섹션을 확장하여 자세히 알아보세요. 디바이스가 설정되었거나 BitLocker가 켜져 있는 경우 다른 사람이 복구 키를 해당 사용자의 Microsoft 계정에 저장할 수 있습니다.

Trying to play a new game? Check here for the known game issues that we're currently tracking and find out what you can do about them. Can't sign in? Follow these steps to reset your Microsoft account password. Have something to say? Xbox Support offers help for Xbox, Game Pass, and billing questions.

Xbox Support 为 Xbox、Game Pass 和账单问题提供帮助。 在 Xbox Support 社区中获取建议和客户服务。

When you engage with the scammers, they can offer fake solutions for your “problems” and ask for payment in the form of a one-time fee or subscription to a purported support service.

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A BitLocker recovery key is needed when BitLocker can’t automatically unlock an encrypted drive in Windows. This key, which is a 48-digit number, is used to regain access to the drive. You might be prompted for the BitLocker recovery key during startup, due to a security risk or hardware change:

了解如何在移动设备、Windows 设备或 Xbox 主机上兑换 Microsoft/Xbox 礼品卡或其他代码。

When you see unexpected charges from Microsoft in a statement from your bank, credit card, or any other payment provider, we want to help you resolve your question as quickly as possible. If you don't recognize a charge on your account, go to the Manage your payments page of your Microsoft account dashboard and select "Investigate". Learn more.