"0x000000BE" Stop error when you install Windows Vista or Windows Server 2008 if more than two AMD Bulldozer-based 16-core processors are installed

Symptoms

Consider the following scenario:

• You have a computer that has more than two AMD Bulldozer-based 16-core processors.

• You try to install Windows Vista or Windows Server 2008 on the computer.

In this scenario, you receive the following Stop error message in the installation process:

Notes

• The parameters in this Stop error message may vary, depending on the configuration of the computer.

• Not all 0x000000BE Stop errors are caused by this issue.

• You can install Windows Vista or Windows Server 2008 successfully on the computer if you limit the processor to use less than 48 cores.
  
  For example, the installation succeeds when two AMD Bulldozer processors (32 cores) are installed. However, the installation fails when three AMD Bulldozer processors (48 cores) are installed.

• You may also receive this Stop error message if you extend the computer to more than two AMD Bulldozer-based 16-core processors after you install Windows Vista or Windows Server 2008.

Cause

This issue occurs because of a logic error when the operating system selects an ideal processor for a thread.

When the operating system uses the incorrect logic, the operating system selects a nonexistent processor. Therefore, you receive a Stop error message.

Resolution

To resolve this issue, install the following hotfix package on the affected computer. Depending on the current state of the system you have a number of options for implementing the patch.

Option 1: System is bug checking due to the installation of an additional Processor. We can temporally limit the number of processors to allow the system to boot successfully and apply the hotfix.

1. Power-on or restart the effected computer

2. During the initial boot process press the “Space bar” to access the Windows Boot Manager and then press the F10 key

3. Edit the current boot options (i.e. /NOEXECUTE=OPTOUT) to include the NUMPROC switch to limit the number of processors to a lower value. Please note that yours may be slightly different. We want to just add the NUMPROC switch to the end of the list. For instance;
   
   /NOEXECUTE=OPTOUT /NUMPROC=16
   
   Note: This is a onetime change and will only be used for the current boot process. Upon concurrent rebooted this change will be omitted.
   

4. Press the “Enter Key” to submit the change.

5. Continue with the normal boot process and log onto the system with an account which has administrative credentials.

6. Download, extract and install the Hot Fix package which will to update the kernel.

7. When prompted to reboot select “Yes”

Option 2: The operating system is not installed and installation fails. For this option we need to integrate the hotfix package on to the media that is used for the installation image of Windows Server 2008. To do this, follow these steps:

1. Download all the necessary files and tools. To do this, follow these steps:
   

   1. Install the Windows 7 OEM Preinstallation Kit (OPK). The Windows 7 tools can be used to service Windows Server 2008 and Windows Vista images.
      
      http://www.microsoft.com/oem/en/downloads/pages/windows_7_opk.aspx#tabbedSection
      

   2. Request and extract the hotfix package to the package update folder on the computer by doing the following;
      
      a. Request and download the hotfix to the computer
      
      b. Run the Hotfix to extract the installation .msu file to C:\Test\Updates directory.
      
      c. Open an elevated command prompt and change directory to C:\Test\Updates
      
      d. Run the following command to extract the contents of the .msu file.
      
      Expand -f:* Windows6.0-KB2563727-x64.msu c:\test\updates
      

   3. Copy the Install.wim file from the Windows Server 2008 installation media (i.e. x:\Sources) to the computer. For example, copy the Install.wim file to the folder C:\Test\Images.
      
      Note: Be sure to clear the read-only protection flag from the copy of Install.wim by right-clicking on the file, select properties clear check box next to Read –only and click OK

   
   

2. Add the hotfix to a Windows Server 2008 image Install.wim file. To do this, follow these steps:
   

   1. Click Start, click All Programs, click Windows OPK, right-click Deployment Tools Command Prompt, and then click Run as administrator.

   2. At the command prompt, retrieve the name or the index number for the image that you want to change. To do this, type the following command, and then press Enter:
      
      Dism /Get-WIMInfo /WimFile:C:\test\images\install.wim
      

   3. Notice the index number or the name of the Windows Server 2008 image to which you will add the hotfix.
      
      ----- for example -----
      
      E:\Test\Updates>Dism /Get-WIMInfo /WimFile:c:\test\images\install.wim
      
      Deployment Image Servicing and Management tool
      
      Version: 6.1.7600.16385
      
      Details for image : e:\test\images\install.wim
      
      Index : 1
      
      Name : Windows Longhorn SERVERSTANDARD
      
      Description : Windows Longhorn SERVERSTANDARD
      
      Size : 9,514,856,643 bytes
      
      Index : 2
      
      Name : Windows Longhorn SERVERENTERPRISE
      
      Description : Windows Longhorn SERVERENTERPRISE
      
      Size : 9,524,736,456 bytes
      
      Index : 3
      
      Name : Windows Longhorn SERVERDATACENTER
      
      Description : Windows Longhorn SERVERDATACENTER
      
      Size : 9,523,944,197 bytes
      
      Index : 4
      
      Name : Windows Longhorn SERVERSTANDARDCORE
      
      Description : Windows Longhorn SERVERSTANDARDCORE
      
      Size : 2,854,434,578 bytes
      
      Index : 5
      
      Name : Windows Longhorn SERVERENTERPRISECORE
      
      Description : Windows Longhorn SERVERENTERPRISECORE
      
      Size : 2,865,043,006 bytes
      
      Index : 6
      
      Name : Windows Longhorn SERVERDATACENTERCORE
      
      Description : Windows Longhorn SERVERDATACENTERCORE
      
      Size : 2,864,646,247 bytes
      
      The operation completed successfully.
      
      -----

   
   In this case we are interested in index 2, SERVERENTERPRISE.
   
   

   1. Create an offline target image folder (C:\Test\Offline) which will be used to mount the image and install the hotfix package. In the command window type the following command without the quotes.
      
      “MD C:\Test\Offline”
      
      Note: You must create the C:\Test\Offline folder before you mount the image.
      

   2. Use a DISM command to mount the image by using the index number or the name that you noticed in step 2C:
      
      Dism /Mount-Wim /WimFile:C:\test\images\install.wim /Index:2 /MountDir:C:\test\offline
      

   3. Add the hotfix package to the mounted install.wim file. At the command prompt, type the following command, and then press Enter.
      
      Dism /Image:C:\test\offline /Add-Package /PackagePath:C:\test\updates\Windows6.0-KB2563727-x64.cab
      

   4. At the command prompt, type the following command to commit the changes and unmount the image, and then press Enter:
      
      Dism /Unmount-WIM /MountDir:C:\test\offline /Commit

   
   

3. Prepare the Windows Server 2008 installation media by doing the following:
   

   1. Make a folder named DVD, and then copy the contents of the Windows Server 2008 setup DVD to the DVD folder. For example, you can use the following commands:
      
      md \dvd
      xcopy X:\*.* \dvd /e
      
      Note: In these commands, the X represents the letter of the DVD drive.
      

   2. Copy the modified Install.wim files to the DVD folder on the hard disk:
      
      copy C:\test\images\install.wim \dvd\sources
      

   3. Instead of modifying the Boot.wim file it is easier to modify the bcdstore of the installation media. To modify the bdcstore open and elevated command prompt and run the following command:
      
      “bcdedit /store c:\dvd\boot\bcd /set {default} numproc 16”

   
   

4. Next build an updated bootable DVD image. You can use the oscdimg command to create an International Standards Organization (ISO) file of the DVD folder and to make the image a UEFI-bootable image. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
   
   947024How to create an ISO image for UEFI platforms for a Windows PE CD-ROM for Windows Server 2008
   

   1. Open an elevated command window

   2. Change the directory to the location of the OSCDIMG.EXE

   3. Run the following command to create the bootable DVD image ISO file
      
      Oscdimg -m -o -u2 -udfver102 -bootdata:2#p0,e,bC:\Windows\Boot\DVD\PCAT\etfsboot.com#pEF,e,bC:\Windows\Boot\DVD\EFI\en-US\efisys.bin C:\DVD C:\x64_2k8r2.iso
      
      Note: you need to use the correct OSCDIMG.EXE for the platform you are building the DVD on -- e.g., x64, x86 32-bit, etc.b For Example:
      
      "c:\Program Files\Windows OPK\Tools\amd64\oscdimg.exe" -m -o -u2 -udfver102 \
      
      -bootdata:2#p0,e,be:\Windows\Boot\DVD\PCAT\etfsboot.com#pEF,e,\
      
      be:\Windows\Boot\DVD\EFI\en-US\efisys.bin e:\DVD e:\x64_2k8r2.iso
      
      OSCDIMG 2.55 CD-ROM and DVD-ROM Premastering Utility
      
      Copyright (C) Microsoft, 1993-2007. All rights reserved.
      
      Licensed only for producing Microsoft authorized content.
      
      Scanning source tree (500 files in 14 directories)
      
      Scanning source tree complete (787 files in 248 directories)
      
      Computing directory information complete
      
      Image file is 2806284288 bytes (before optimization)
      
      Writing 787 files in 248 directories to e:\x64_2k8r2.iso
      
      100% complete
      
      Storage optimization saved 126 files, 25073664 bytes (1% of image)
      
      After optimization, image file is 2783588352 bytes
      
      Space saved because of embedding, sparseness or optimization = 25073664
      
      Done.
      

   
   

5. After you finished creating the image successfully, burn the update image to a DVD and use for the installation of Windows Server 2008. For information with regards to services a Windows Vista or Windows Server 2008 image, please see the following TechNet reference;
   
   http://technet.microsoft.com/en-us/library/dd744342(WS.10).aspx

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

References

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.