RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

Symptoms

You cannot select blank (' ') when you set a filter in an Option field on a request page for a report in the RoleTailored Client in Microsoft Dynamics NAV 2009.



For example, when you run the Suggest Vendor Payments report from a payment journal, you cannot select the blank (' ') option in the Blocked field. You are only able to select the Payment or All options in the Blocked field.

Resolution

A supported hotfix is now available from Microsoft. The hotfix corrects the problem that is described in this article. Apply the hotfix only to systems that are experiencing this specific problem.

To resolve this problem immediately, contact your Microsoft Dynamics partner or Technical Support for Microsoft Dynamics and related products to obtain the hotfix. If you have access to online assisted support you can log on to the Microsoft Dynamics site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspxYou can also contact Technical Support for Microsoft Dynamics and related products by telephone. To do this, visit the following Microsoft Web site:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix or an update file from Technical Support for Microsoft Dynamics, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. You must then provide the password provided in the e-mail.


If you click Cancel, the download process stops.



Prerequisites

You must have the Microsoft Dynamics NAV 2009 RTC client installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

File information

Replace the following files in the Microsoft Dynamics NAV RoleTailored Client installation with the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Dundaswinchart.dll

5.0.0.1692

2,734,936

17-Dec-2008

12:58

x86

Microsoft.dynamics.framework.patterns.dll

1.2.10579.43

72,664

28-Nov-2008

07:48

x86

Microsoft.dynamics.framework.ui.dll

1.2.10579.43

654,280

28-Nov-2008

07:48

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.2.10579.43

101,336

28-Nov-2008

07:48

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.2.10579.43

22,496

28-Nov-2008

07:48

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.2.10579.43

93,064

17-Dec-2008

12:40

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.2.10579.43

39,840

17-Dec-2008

12:39

x86

Microsoft.dynamics.framework.ui.windows.dll

1.2.10579.43

84,952

28-Nov-2008

07:48

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.2.10579.43

2,067,440

28-Nov-2008

07:48

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.2.10579.43

633,824

28-Nov-2008

07:48

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.28177.0

166,792

17-Dec-2008

12:40

x86

Microsoft.dynamics.nav.client.exe

6.0.28177.0

142,200

17-Dec-2008

12:40

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

76,704

17-Dec-2008

12:40

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.28177.0

76,704

17-Dec-2008

12:40

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.28177.0

428,920

17-Dec-2008

12:40

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.28177.0

277,384

17-Dec-2008

12:40

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,652

17-Dec-2008

09:15

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.28177.0

1,866,616

17-Dec-2008

12:39

x86

Microsoft.dynamics.nav.types.dll

6.0.28177.0

383,856

17-Dec-2008

12:37

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

396,152

17-Dec-2008

12:58

x86

To replace the existing files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored Client.

  2. Locate the Microsoft Dynamics NAV RoleTailored Client installation directory. The Microsoft Dynamics NAV RoleTailored Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored Client installation directory.

  5. When prompted, click Yes to overwrite the files in the installation directory.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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