RDX cartridge disks are not recognized correctly in Windows 7, in Windows Vista, in Windows Server 2008, or in Windows Server 2008 R2

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Symptoms

Assume that you are using ejectable media, such as RDX cartridges and SD cards, on a computer that is running a Windows operating system. In this situation, after you remove one medium, and then you insert another one, the newly inserted medium is not recognized correctly. Additionally, you receive a message that states that the disk must be formatted. This issue occurs when the media have different starting partition offsets and are formatted as NTFS volumes.  

For example, you have two RDX cartridge disks (Disk A and Disk B). You format Disk A in Windows Server 2003, and you format Disk B in Windows Server 2008. You insert Disk A in the computer, and then you remove Disk A from the computer. In this situation, when you insert Disk B in the computer, Disk B is not recognized correctly.

This issue occurs in the following operating system:

  • Windows Vista

  • Windows 7

  • Windows Server 2008

  • Windows Server 2008 R2

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Agp440.sys

6.0.6002.22847

53,120

05-May-2012

05:54

Amdagp.sys

6.0.6002.22847

54,144

05-May-2012

05:54

Isapnp.sys

6.0.6002.22847

46,464

05-May-2012

05:54

Msisadrv.sys

6.0.6002.22847

13,184

05-May-2012

05:54

Mssmbios.sys

6.0.6002.22847

28,032

05-May-2012

05:54

Nv_agp.sys

6.0.6002.22847

105,856

05-May-2012

05:54

Pci.sys

6.0.6002.22847

149,376

05-May-2012

05:54

Rdpdr.sys

6.0.6002.22847

250,368

04-May-2012

13:45

Sisagp.sys

6.0.6002.22847

52,608

05-May-2012

05:54

Streamci.dll

6.0.6002.22847

21,888

05-May-2012

05:54

Swenum.sys

6.0.6002.22847

12,032

05-May-2012

05:54

Termdd.sys

6.0.6002.22847

51,584

05-May-2012

05:54

Uliagpkx.sys

6.0.6002.22847

57,728

05-May-2012

05:54

Viaagp.sys

6.0.6002.22847

53,632

05-May-2012

05:54

Volmgr.sys

6.0.6002.22847

49,536

05-May-2012

05:54

Volmgrx.sys

6.0.6002.22847

291,200

05-May-2012

05:44

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Agp440.sys

6.0.6002.22847

61,312

05-May-2012

05:38

Isapnp.sys

6.0.6002.22847

20,352

05-May-2012

05:38

Msisadrv.sys

6.0.6002.22847

14,720

05-May-2012

05:38

Mssmbios.sys

6.0.6002.22847

31,616

05-May-2012

05:38

Nv_agp.sys

6.0.6002.22847

123,264

05-May-2012

05:38

Pci.sys

6.0.6002.22847

178,560

05-May-2012

05:38

Rdpdr.sys

6.0.6002.22847

315,904

04-May-2012

14:25

Streamci.dll

6.0.6002.22847

23,424

05-May-2012

05:38

Swenum.sys

6.0.6002.22847

12,288

05-May-2012

05:38

Termdd.sys

6.0.6002.22847

60,800

05-May-2012

05:38

Uliagpkx.sys

6.0.6002.22847

64,896

05-May-2012

05:38

Volmgr.sys

6.0.6002.22847

62,848

05-May-2012

05:38

Volmgrx.sys

6.0.6002.22847

406,400

05-May-2012

05:32

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Agp460.sys

6.0.6002.22847

136,704

04-May-2012

12:57

Isapnp.sys

6.0.6002.22847

34,176

05-May-2012

05:26

Msisadrv.sys

6.0.6002.22847

21,888

05-May-2012

05:26

Mssmbios.sys

6.0.6002.22847

54,144

05-May-2012

05:26

Pci.sys

6.0.6002.22847

442,752

05-May-2012

05:26

Rdpdr.sys

6.0.6002.22847

711,680

04-May-2012

13:31

Streamci.dll

6.0.6002.22847

42,880

05-May-2012

05:26

Swenum.sys

6.0.6002.22847

16,000

05-May-2012

05:26

Termdd.sys

6.0.6002.22847

156,544

05-May-2012

05:26

Volmgr.sys

6.0.6002.22847

145,792

05-May-2012

05:26

Volmgrx.sys

6.0.6002.22847

1,031,040

05-May-2012

05:19

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Agp440.sys

6.1.7600.16385

53,312

14-Jul-2009

01:26

Amdagp.sys

6.1.7600.16385

53,312

14-Jul-2009

01:26

Isapnp.sys

6.1.7600.16385

46,656

14-Jul-2009

01:20

Msisadrv.sys

6.1.7600.16385

13,888

14-Jul-2009

01:20

Mssmbios.sys

6.1.7600.16385

28,240

14-Jul-2009

01:20

Nv_agp.sys

6.1.7600.16385

105,024

14-Jul-2009

01:20

Pci.sys

6.1.7601.17836

153,968

05-May-2012

07:51

Sisagp.sys

6.1.7600.16385

52,304

14-Jul-2009

01:19

Streamci.dll

6.1.7600.16385

22,096

14-Jul-2009

01:19

Swenum.sys

6.1.7600.16385

12,240

14-Jul-2009

01:19

Termdd.sys

6.1.7601.17514

53,120

20-Nov-2010

12:30

Uliagpkx.sys

6.1.7600.16385

57,424

14-Jul-2009

01:19

Vdrvroot.sys

6.1.7600.16385

32,832

14-Jul-2009

01:19

Viaagp.sys

6.1.7600.16385

53,328

14-Jul-2009

01:19

Volmgr.sys

6.1.7601.17836

53,104

05-May-2012

07:52

Agp440.sys

6.1.7600.16385

53,312

14-Jul-2009

01:26

Amdagp.sys

6.1.7600.16385

53,312

14-Jul-2009

01:26

Isapnp.sys

6.1.7600.16385

46,656

14-Jul-2009

01:20

Msisadrv.sys

6.1.7600.16385

13,888

14-Jul-2009

01:20

Mssmbios.sys

6.1.7600.16385

28,240

14-Jul-2009

01:20

Nv_agp.sys

6.1.7600.16385

105,024

14-Jul-2009

01:20

Pci.sys

6.1.7601.21988

154,480

05-May-2012

07:36

Sisagp.sys

6.1.7600.16385

52,304

14-Jul-2009

01:19

Streamci.dll

6.1.7600.16385

22,096

14-Jul-2009

01:19

Swenum.sys

6.1.7600.16385

12,240

14-Jul-2009

01:19

Termdd.sys

6.1.7601.21988

53,104

05-May-2012

07:36

Uliagpkx.sys

6.1.7600.16385

57,424

14-Jul-2009

01:19

Vdrvroot.sys

6.1.7600.16385

32,832

14-Jul-2009

01:19

Viaagp.sys

6.1.7600.16385

53,328

14-Jul-2009

01:19

Volmgr.sys

6.1.7601.21988

53,104

05-May-2012

07:36

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Agp440.sys

6.1.7600.16385

61,008

14-Jul-2009

01:52

Isapnp.sys

6.1.7600.16385

20,544

14-Jul-2009

01:48

Msisadrv.sys

6.1.7600.16385

15,424

14-Jul-2009

01:48

Mssmbios.sys

6.1.7600.16385

32,320

14-Jul-2009

01:48

Nv_agp.sys

6.1.7600.16385

122,960

14-Jul-2009

01:48

Pci.sys

6.1.7601.17836

184,688

05-May-2012

08:47

Streamci.dll

6.1.7600.16385

24,144

14-Jul-2009

01:45

Swenum.sys

6.1.7600.16385

12,496

14-Jul-2009

01:45

Termdd.sys

6.1.7601.17514

63,360

20-Nov-2010

13:33

Uliagpkx.sys

6.1.7600.16385

64,592

14-Jul-2009

01:45

Vdrvroot.sys

6.1.7600.16385

36,432

14-Jul-2009

01:45

Volmgr.sys

6.1.7601.17836

68,976

05-May-2012

08:47

Agp440.sys

6.1.7600.16385

61,008

14-Jul-2009

01:52

Isapnp.sys

6.1.7600.16385

20,544

14-Jul-2009

01:48

Msisadrv.sys

6.1.7600.16385

15,424

14-Jul-2009

01:48

Mssmbios.sys

6.1.7600.16385

32,320

14-Jul-2009

01:48

Nv_agp.sys

6.1.7600.16385

122,960

14-Jul-2009

01:48

Pci.sys

6.1.7601.21988

185,200

05-May-2012

08:25

Streamci.dll

6.1.7600.16385

24,144

14-Jul-2009

01:45

Swenum.sys

6.1.7600.16385

12,496

14-Jul-2009

01:45

Termdd.sys

6.1.7601.21988

63,344

05-May-2012

08:25

Uliagpkx.sys

6.1.7600.16385

64,592

14-Jul-2009

01:45

Vdrvroot.sys

6.1.7600.16385

36,432

14-Jul-2009

01:45

Volmgr.sys

6.1.7601.21988

68,464

05-May-2012

08:25

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Agp460.sys

6.1.7600.16385

137,216

13-Jul-2009

23:45

Isapnp.sys

6.1.7600.16385

34,384

14-Jul-2009

01:58

Msisadrv.sys

6.1.7600.16385

22,592

14-Jul-2009

01:58

Mssmbios.sys

6.1.7600.16385

58,432

14-Jul-2009

01:58

Pci.sys

6.1.7601.17836

456,048

05-May-2012

07:18

Streamci.dll

6.1.7600.16385

43,072

14-Jul-2009

01:56

Termdd.sys

6.1.7601.17514

162,688

20-Nov-2010

10:33

Vdrvroot.sys

6.1.7600.16385

66,112

14-Jul-2009

01:56

Volmgr.sys

6.1.7601.17836

184,176

05-May-2012

07:18

Agp460.sys

6.1.7600.16385

137,216

13-Jul-2009

23:45

Isapnp.sys

6.1.7600.16385

34,384

14-Jul-2009

01:58

Msisadrv.sys

6.1.7600.16385

22,592

14-Jul-2009

01:58

Mssmbios.sys

6.1.7600.16385

58,432

14-Jul-2009

01:58

Pci.sys

6.1.7601.21988

458,096

05-May-2012

07:28

Streamci.dll

6.1.7600.16385

43,072

14-Jul-2009

01:56

Termdd.sys

6.1.7601.21988

162,672

05-May-2012

07:28

Vdrvroot.sys

6.1.7600.16385

66,112

14-Jul-2009

01:56

Volmgr.sys

6.1.7601.21988

187,248

05-May-2012

07:28

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

X86_bf94512ecb50955590f22bd00ab929b1_31bf3856ad364e35_6.0.6002.22847_none_df9512b9432d9e95.manifest

File version

Not applicable

File size

708

Date (UTC)

05-May-2012

Time (UTC)

06:10

File name

X86_machine.inf_31bf3856ad364e35_6.0.6002.22847_none_bc5ed140d50ed313.manifest

File version

Not applicable

File size

9,974

Date (UTC)

05-May-2012

Time (UTC)

06:10

File name

X86_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22847_none_df4ea6079c86d085.manifest

File version

Not applicable

File size

4,464

Date (UTC)

05-May-2012

Time (UTC)

06:10

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_d33f112920d897ee73dff79425de89e5_31bf3856ad364e35_6.0.6002.22847_none_56af8f54ff73001e.manifest

File version

Not applicable

File size

712

Date (UTC)

05-May-2012

Time (UTC)

06:10

File name

Amd64_machine.inf_31bf3856ad364e35_6.0.6002.22847_none_187d6cc48d6c4449.manifest

File version

Not applicable

File size

8,242

Date (UTC)

05-May-2012

Time (UTC)

06:10

File name

Amd64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22847_none_3b6d418b54e441bb.manifest

File version

Not applicable

File size

4,733

Date (UTC)

05-May-2012

Time (UTC)

06:10

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_03666334a59607ba19060593781fce38_31bf3856ad364e35_6.0.6002.22847_none_76c40c0355be24ea.manifest

File version

Not applicable

File size

710

Date (UTC)

05-May-2012

Time (UTC)

06:10

File name

Ia64_machine.inf_31bf3856ad364e35_6.0.6002.22847_none_bc607536d50cdc0f.manifest

File version

Not applicable

File size

7,081

Date (UTC)

05-May-2012

Time (UTC)

06:10

File name

Ia64_microsoft-windows-dynamicvolumemanager_31bf3856ad364e35_6.0.6002.22847_none_df5049fd9c84d981.manifest

File version

Not applicable

File size

4,730

Date (UTC)

05-May-2012

Time (UTC)

06:10

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_machine.inf_31bf3856ad364e35_6.1.7601.17836_none_bc06bd951d01548a.manifest

File version

Not applicable

File size

9,456

Date (UTC)

05-May-2012

Time (UTC)

13:56

File name

X86_machine.inf_31bf3856ad364e35_6.1.7601.21988_none_bc5c4b583645b2b7.manifest

File version

Not applicable

File size

9,456

Date (UTC)

05-May-2012

Time (UTC)

13:56

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_machine.inf_31bf3856ad364e35_6.1.7601.17836_none_18255918d55ec5c0.manifest

File version

Not applicable

File size

7,894

Date (UTC)

05-May-2012

Time (UTC)

14:25

File name

Amd64_machine.inf_31bf3856ad364e35_6.1.7601.21988_none_187ae6dbeea323ed.manifest

File version

Not applicable

File size

7,894

Date (UTC)

05-May-2012

Time (UTC)

14:25

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_machine.inf_31bf3856ad364e35_6.1.7601.17836_none_bc08618b1cff5d86.manifest

File version

Not applicable

File size

6,844

Date (UTC)

05-May-2012

Time (UTC)

13:30

File name

Ia64_machine.inf_31bf3856ad364e35_6.1.7601.21988_none_bc5def4e3643bbb3.manifest

File version

Not applicable

File size

6,844

Date (UTC)

05-May-2012

Time (UTC)

13:30

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