You experience slow performance in the Classic client of Microsoft Dynamics NAV 2009 SP1 or of later builds of Microsoft Dynamics NAV 5.0 SP1

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Rapidly Published articles provide information directly from within the Microsoft support organization. The information that is contained herein is created in response to emerging or unique topics, or is intended to supplement other Knowledge Base information.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

After you upgrade the Microsoft Dynamics NAV 5.0 Service Pack 1 (SP1) Classic client to the Microsoft Dynamics NAV 2009 SP1 Classic client, you experience the system-wide performance issues. The performance of the Classic client is decreased. This problem also occurs in later builds of Microsoft Dynamics NAV 5.0 SP1. 

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

For Microsoft Dynamics NAV 2009 SP1


Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.30971.0

427,848

01-May-2010

15:39

x86

Fin.exe

6.0.30971.0

12,630,344

01-May-2010

15:33

x86

Finhlink.exe

6.0.30971.0

452,432

01-May-2010

15:34

x86

Finsql.exe

6.0.30971.0

12,752,208

01-May-2010

15:34

x86

Nc_netb.dll

6.0.30971.0

96,592

01-May-2010

15:39

x86

Nc_tcp.dll

6.0.30971.0

98,640

01-May-2010

15:39

x86

Nc_tcps.dll

6.0.30971.0

141,136

01-May-2010

15:39

x86

Ndbcs.dll

6.0.30971.0

1,348,944

01-May-2010

15:31

x86

Slave.exe

6.0.30971.0

152,400

01-May-2010

15:39

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Classic Client.

  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Classic

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.197

71,656

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.197

698,328

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.197

104,424

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.197

34,800

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.197

88,040

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.197

63,480

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.197

83,944

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.197

2,111,488

01-May-2010

06:30

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.197

690,152

01-May-2010

06:30

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.30971.0

198,544

01-May-2010

15:21

x86

Microsoft.dynamics.nav.client.exe

6.0.30971.0

149,376

01-May-2010

15:21

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

01-May-2010

15:21

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.30971.0

104,352

01-May-2010

15:21

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.30971.0

505,728

01-May-2010

15:21

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.30971.0

337,808

01-May-2010

15:21

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,644

01-May-2010

12:12

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.30971.0

1,992,576

01-May-2010

15:15

x86

Microsoft.dynamics.nav.types.dll

6.0.30971.0

567,160

01-May-2010

15:15

x86

Microsoft.dynamics.nav.watson.dll

6.0.30971.0

42,880

01-May-2010

15:15

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

01-May-2010

15:33

x86


To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

01-May-2010

15:32

x86

Microsoft.dynamics.nav.language.dll

6.0.30971.0

1,992,576

01-May-2010

15:22

x86

Microsoft.dynamics.nav.ncl.dll

6.0.30971.0

608,120

01-May-2010

15:22

x86

Microsoft.dynamics.nav.server.exe

6.0.30971.0

141,184

01-May-2010

15:21

x86

Microsoft.dynamics.nav.service.dll

6.0.30971.0

145,280

01-May-2010

15:21

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.30971.0

75,664

01-May-2010

15:21

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.30971.0

145,304

01-May-2010

15:21

x86

Microsoft.dynamics.nav.types.dll

6.0.30971.0

567,160

01-May-2010

15:22

x86

Microsoft.dynamics.nav.watson.dll

6.0.30971.0

42,880

01-May-2010

15:21

x86

Nclcsrt.etx

Not applicable

89,525

01-May-2010

08:28

Not applicable

Nclcsrt.stx

Not applicable

91,724

01-May-2010

08:28

Not applicable

Nclcsrts.dll

6.0.30971.0

1,485,136

01-May-2010

15:32

x86

Ndbcs.dll

6.0.30971.0

1,348,944

01-May-2010

15:32

x86


To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.30971.0

427,848

01-May-2010

15:31

x86

Nas.exe

6.0.30971.0

2,270,536

01-May-2010

15:33

x86

Nassql.exe

6.0.30971.0

2,368,848

01-May-2010

15:33

x86

Ndbcs.dll

6.0.30971.0

1,348,944

01-May-2010

15:40

x86

Slave.exe

6.0.30971.0

152,400

01-May-2010

15:31

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Application Server.

  2. Locate the Microsoft Dynamics NAV Application Server installation directory. The Microsoft Dynamics NAV Application Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Application Server

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Application Server.

For later builds of Microsoft Dynamics NAV 5.0 SP1

Step 1: Replace the Microsoft Dynamics NAV client installation file

In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

5.0.31006.0

440,136

17-May-2010

23:04

x86

Fin.exe

5.0.31006.0

10,753,864

17-May-2010

23:04

x86

Finhlink.exe

5.0.31006.0

345,936

17-May-2010

23:04

x86

Finsql.exe

5.0.31006.0

10,815,312

17-May-2010

23:04

x86

Nc_netb.dll

5.0.31006.0

108,368

17-May-2010

23:04

x86

Nc_tcp.dll

5.0.31006.0

108,368

17-May-2010

23:04

x86

Nc_tcps.dll

5.0.31006.0

153,424

17-May-2010

23:04

x86

Ndbcs.dll

5.0.31006.0

1,292,112

17-May-2010

23:04

x86

Slave.exe

5.0.31006.0

157,520

17-May-2010

23:04

x86


Note The Microsoft Dynamics NAV client is usually installed in the following directory.


C:\Program Files\Microsoft Dynamics NAV\CSIDE Client\
To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close Microsoft Dynamics NAV.

  2. Locate the Microsoft Dynamics NAV client installation directory.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.

  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.

Step 2: Replace the Microsoft Dynamics NAV Application Server installation file

In the Microsoft Dynamics NAV Application Server installation, replace the following files.

File name

File version

File size

Date

Time

Platform

Dbm.dll

5.0.31006.0

440,136

17-May-2010

23:04

x86

Nas.exe

5.0.31006.0

1,865,544

17-May-2010

23:04

x86

Nassql.exe

5.0.31006.0

1,922,896

17-May-2010

23:04

x86

Ndbcs.dll

5.0.31006.0

1,292,112

17-May-2010

23:04

x86

Slave.exe

5.0.31006.0

157,520

17-May-2010

23:04

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Application Server.

  2. Locate the Microsoft Dynamics NAV Application Server installation directory.


    Note Typically, the Microsoft Dynamics NAV Application Server is installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\Application Server\

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Application Server.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 or later build of Microsoft Dynamics NAV 5.0 Service Pack 1 installed to apply this hotfix.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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