"Physical reserved" quantity is subtracted two times after you post a statement for a store in Microsoft Dynamics AX for Retail 2012

This article applies to Microsoft Dynamics AX for Retail 2012 for all regions.

Symptoms

Consider the following scenario in Microsoft Dynamics AX for Retail 2012:

  • You create a transaction for an item in Microsoft Dynamics AX for Retail 2012 POS.

  • You run the P-job to bring the transaction in Microsoft Dynamics AX.

  • You post the inventory. A Physical reserved quantity is generated and the quantity is subtracted from the Available physical quantity.

  • You create and calculate a new statement for the store.

  • You post the statement.

In this scenario, the Physical reserved quantity is correct. However, the Physical reserved quantity is subtracted two times from the Available physical quantity. Therefore, the Available physical quantity is incorrect.

Cause

This problem occurs because the Physical reserved quantity that was created during the post of inventory is not removed when the statement is calculated.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX for Retail 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

60,280

22-May-2012

17:09

x86

Axupdate.exe

Not applicable

60,264

22-May-2012

17:09

x86

Dynamicsax2012-kb2726531-extensions.axmodel

6.1.1108.1313

240,424

22-Jun-2012

06:07

Not applicable

Dynamicsax2012-kb2726531-foundation.axmodel

6.0.1108.1313

251,176

22-Jun-2012

06:07

Not applicable

Dynamicsax2012-kb2726531-fpplabels.axmodel

6.0.1108.1313

194,856

22-Jun-2012

06:07

Not applicable

Dynamicsax2012-kb2726531-syplabels.axmodel

6.0.1108.1313

895,272

22-Jun-2012

06:07

Not applicable

Axsetupsp.exe

6.0.947.853

1,361,768

22-May-2012

17:09

x86

Axutillib.dll

6.0.1108.806

821,480

22-May-2012

17:09

x86

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

17:09

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-2012

17:09

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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