All printers in network are displayed when you run Microsoft Dynamics NAV on a terminal server

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

When you run Microsoft Dynamics NAV 4.0 Service Pack 3 (SP3), Microsoft Dynamics NAV 2009 SP1, or Microsoft Dynamics NAV 2009 R2 on a terminal server, all printers in network are displayed. You cannot separate local printers.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Microsoft Dynamics NAV 4.0 SP3

Step 1: Replace the Microsoft Dynamics NAV client installation file

In the Microsoft Dynamics NAV client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

4.0.3.30698

341,832

09-Mar-2010

21:55

x86

Fin.exe

4.0.3.30698

8,140,616

09-Mar-2010

21:55

x86

Finhlink.exe

4.0.3.30698

116,560

09-Mar-2010

21:55

x86

Finsql.exe

4.0.3.30698

8,197,968

09-Mar-2010

21:55

x86

Nc_netb.dll

4.0.3.30698

75,600

09-Mar-2010

21:55

x86

Nc_tcp.dll

4.0.3.30698

79,696

09-Mar-2010

21:55

x86

Nc_tcps.dll

4.0.3.30698

87,888

09-Mar-2010

21:55

x86

Ndbcs.dll

4.0.3.30698

1,091,408

09-Mar-2010

21:55

x86

Slave.exe

4.0.3.30698

91,984

09-Mar-2010

21:55

x86


Note The Microsoft Dynamics NAV client is usually installed in the following directory:

C:\Program Files\Microsoft Business Solutions-Navision\Client\
To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close Microsoft Dynamics NAV.

  2. Locate the Microsoft Dynamics NAV client installation directory.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV client installation directory.

  5. In the Confirm File Replace dialog box, click Yes to overwrite the files in the installation directory.

Step 2: Replace the Microsoft Dynamics NAV Application Server installation file

In the Microsoft Dynamics NAV Application Server installation, replace the following files.

File name

File version

File size

Date

Time

Platform

Dbm.dll

4.0.3.30698

341,832

09-Mar-2010

21:54

x86

Nas.exe

4.0.3.30698

1,431,368

09-Mar-2010

21:55

x86

Nassql.exe

4.0.3.30698

1,480,528

09-Mar-2010

21:55

x86

Ndbcs.dll

4.0.3.30698

1,091,408

09-Mar-2010

21:54

x86

Slave.exe

4.0.3.30698

91,984

09-Mar-2010

21:54

x86

To replace the files, follow these steps.

  1. Stop the Microsoft Dynamics NAV Application Server.

  2. Locate the Microsoft Dynamics NAV Application Server installation directory.


    Note Typically, the Microsoft Dynamics NAV Application Server is installed in the following directory:

    C:\Program Files\Microsoft Business Solutions-Navision\Application Server\

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Application Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Application Server.

Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2

Step 1: Replace the files in the Microsoft Dynamics NAV Classic Client installation

In the Microsoft Dynamics NAV Classic Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.32146.0

312,648

28-Jan-2011

16:37

x86

Fin.exe

6.0.32146.0

12,601,672

28-Jan-2011

16:25

x86

Finhlink.exe

6.0.32146.0

452,432

28-Jan-2011

16:37

x86

Finsql.exe

6.0.32146.0

12,731,728

28-Jan-2011

16:25

x86

Microsoft.dynamics.nav.dotnetbridge.dll

6.0.32146.0

207,240

28-Jan-2011

16:25

x86

Microsoft.dynamics.nav.transformation.reporting.dll

6.0.32146.0

114,080

28-Jan-2011

16:25

x86

Nc_netb.dll

6.0.32146.0

16,720

28-Jan-2011

16:37

x86

Nc_tcp.dll

6.0.32146.0

18,768

28-Jan-2011

16:37

x86

Nc_tcps.dll

6.0.32146.0

25,424

28-Jan-2011

16:37

x86

Ndbcs.dll

6.0.32146.0

1,168,720

28-Jan-2011

16:37

x86

Slave.exe

6.0.32146.0

38,224

28-Jan-2011

16:37

x86

To replace the existing Microsoft Dynamics NAV files, follow these steps:

  1. Close the Microsoft Dynamics NAV Classic Client.

  2. Locate the Microsoft Dynamics NAV Classic Client installation directory. The Microsoft Dynamics NAV Classic Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Classic

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Classic Client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV RoleTailored client installation

In the Microsoft Dynamics NAV RoleTailored client installation, replace the following files by using the hotfix or the update file:

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.451

71,656

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.451

702,424

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.451

104,424

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.451

34,800

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.451

92,136

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.451

63,480

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.451

83,944

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.451

2,222,080

27-Jan-2011

06:30

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.451

1,091,568

27-Jan-2011

06:30

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.32146.0

206,736

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.client.exe

6.0.32146.0

149,376

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.32146.0

112,544

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.32146.0

530,304

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.32146.0

350,096

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not Applicable

2,680

28-Jan-2011

12:40

Not Applicable

Microsoft.dynamics.nav.language.dll

6.0.32146.0

2,021,248

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.types.dll

6.0.32146.0

591,736

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.watson.dll

6.0.32146.0

42,880

28-Jan-2011

16:24

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

28-Jan-2011

16:37

x86

To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV RoleTailored client.

  2. Locate the Microsoft Dynamics NAV RoleTailored client installation directory. The Microsoft Dynamics NAV RoleTailored client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV RoleTailored client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 3: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file:

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

28-Jan-2011

16:37

x86

Microsoft.dynamics.nav.language.dll

6.0.32146.0

2,021,248

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.ncl.dll

6.0.32146.0

628,600

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.server.exe

6.0.32146.0

141,184

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.service.dll

6.0.32146.0

145,280

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.32146.0

75,664

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.32146.0

149,400

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.types.dll

6.0.32146.0

591,736

28-Jan-2011

16:24

x86

Microsoft.dynamics.nav.watson.dll

6.0.32146.0

42,880

28-Jan-2011

16:24

x86

Nclcsrt.etx

Not Applicable

90,329

28-Jan-2011

08:39

Not Applicable

Nclcsrt.stx

Not Applicable

92,128

28-Jan-2011

08:39

Not Applicable

Nclcsrts.dll

6.0.32146.0

1,442,640

28-Jan-2011

16:37

x86

Ndbcs.dll

6.0.32146.0

1,168,720

28-Jan-2011

16:37

x86

To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

Step 4: Replace the files in the Microsoft Dynamics NAV Application Server installation

If you have Microsoft Dynamics NAV Application Server installed, replace the following files in the Microsoft Dynamics NAV Application Server installation by using the hotfix or the update files:

File name

File version

File size

Date

Time

Platform

Dbm.dll

6.0.32146.0

312,648

28-Jan-2011

16:37

x86

Nas.exe

6.0.32146.0

2,186,568

28-Jan-2011

16:25

x86

Nassql.exe

6.0.32146.0

2,290,000

28-Jan-2011

16:25

x86

Ndbcs.dll

6.0.32146.0

1,168,720

28-Jan-2011

16:37

x86

Slave.exe

6.0.32146.0

38,224

28-Jan-2011

16:37

x86

To replace the files, follow these steps:

  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Choose the SDK to update, either C/Front or Communication Components.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.

  5. Click Yes to overwrite the files in the directory.


Step 5: Replace the files in the Microsoft Dynamics NAV SDK installation

If you have Microsoft Dynamics NAV SDK installed, replace the following files:

File name

File version

File size

Date

Time

Platform

Cf.h

Not Applicable

57,950

28-Jan-2011

12:40

Not Applicable

Cfront.dll

6.0.32146.0

1,418,064

28-Jan-2011

16:37

x86

Cfront.ocx

6.0.32146.0

112,464

28-Jan-2011

16:37

x86

Cfrontsql.dll

6.0.32146.0

1,630,040

28-Jan-2011

16:37

x86

Libload.c

Not Applicable

31,718

28-Jan-2011

06:52

Not Applicable

Microsoft.dynamics.nav.cfront.cfrontdotnet.dll

6.0.32146.0

182,168

28-Jan-2011

16:25

x86

Microsoft.dynamics.nav.cfront.cfrontdotnet.xml

Not Applicable

443,045

28-Jan-2011

07:15

Not Applicable

Sample.c

Not Applicable

28,718

28-Jan-2011

06:52

Not Applicable

Sample.exe

6.0.32146.0

32,592

28-Jan-2011

16:37

x86

To replace the files, follow these steps:

  1. Locate the Microsoft Dynamics NAV SDK installation directories. The Microsoft Dynamics NAV SDK is usually installed in the following directories:

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\CFRONT

    C:\Program Files\Microsoft Dynamics NAV\60\SDK\Communication Components

    C:\Program Files\Common Files\Microsoft Dynamics NAV\Communication Component

  2. Choose the SDK to update, either C/Front or Communication Components.

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the appropriate Microsoft Dynamics NAV SDK installation directory.

  5. Click Yes to overwrite the files in the directory.

Note If you downloaded a hotfix or an update for the communication components, you must register the .dll files individually.

Step 6: Replace the files in the Microsoft Dynamics NAV ODBC driver installation

If you have the Microsoft Dynamics NAV ODBC driver installed, replace the following files in the Microsoft Dynamics NAV ODBC driver installation:

File name

File version

File size

Date

Time

Platform

Cfront.dll

6.0.32146.0

1,418,064

28-Jan-2011

16:37

x86

Dbm.dll

6.0.32146.0

312,648

28-Jan-2011

16:37

x86

Nc_netb.dll

6.0.32146.0

16,720

28-Jan-2011

16:38

x86

Nc_tcp.dll

6.0.32146.0

18,768

28-Jan-2011

16:37

x86

Nc_tcps.dll

6.0.32146.0

25,424

28-Jan-2011

16:38

x86

Nodbc.dll

6.0.32146.0

2,141,008

28-Jan-2011

16:37

x86

Nodbc.xml

Not Applicable

1,209

25-Aug-2009

16:43

Not Applicable

Nodbccfg.cfg

6.0.32146.0

724,480

28-Jan-2011

08:11

Not Applicable

Nodbccfg.xml

Not Applicable

2,472

25-Aug-2009

16:43

Not Applicable

Slave.exe

6.0.32146.0

38,224

28-Jan-2011

16:37

x86

To replace the files, follow these steps:

  1. Locate the Microsoft Dynamics NAV ODBC driver installation directory. The Microsoft Dynamics NAV ODBC driver is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\ODBC

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Microsoft Dynamics NAV ODBC driver installation directory.

  4. Click Yes to overwrite the files in the directory.


Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics NAV 4.0 SP3

  • Microsoft Dynamics NAV 2009 Service Pack 1

  • Microsoft Dynamics NAV 2009 R2

Special note for Microsoft Dynamics NAV 2009 Service Pack 1
Before you apply this hotfix to a Microsoft Dynamics NAV 2009 Service Pack 1 installation, make sure that the current Microsoft Dynamics NAV 2009 SP1 installation has build number 32074 or a later build number. For more information, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2Customer

Combined Hotfix Release for Microsoft Dynamics NAV 2009 SP1 and Microsoft Dynamics NAV 2009 R2
If the build number of the current Microsoft Dynamics NAV 2009 Service Pack 1 installation is less than 32074, you must perform one of the following steps before you can install this hotfix:

  • Install hotfix 2496107. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    2496107Platform hotfix resource files for Microsoft Dynamics NAV 2009 Service Pack 1

  • Perform a solution upgrade to Microsoft Dynamics NAV 2009 R2. For more information about how to perform a solution upgrade from Microsoft Dynamics NAV 2009 Service Pack 1 to Microsoft Dynamics NAV 2009 R2, visit the following Microsoft website:

    Install and Upgrade Instructions for Microsoft Dynamics NAV 2009 R2

For information about how to find the build number in Microsoft Dynamics NAV, visit one of the following Microsoft websites, depending on whether you are a partner or a customer:
Partner

How to Find the Build Number in Microsoft Dynamics NAVCustomer

How to Find the Build Number in Microsoft Dynamics NAV

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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