This article applies to Microsoft Dynamics AX for all regions.
Assume that you run the Rebuild balances function and the Update balances function on a financial dimension set in Microsoft Dynamics AX 2012. Some problem occurs when you run the Update balances function. In this situation, when you try to run the Update balances function on the financial dimension set again, you receive the following error message:
The dimension set balances are already being loaded.
Additionally, you cannot run the Rebuild balances function on the financial dimension set.
This problem occurs because the focus state in the DimensionHierarcy table remains in process when a problem occurs during the "Rebuild balances" process or the "Update balances" process.
Contact technical support for Microsoft Dynamics AX to obtain a resolution to this problem. To contact technical support, visit one of the following Microsoft websites:
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.