If you're having problems with your PC, the following table can help you decide which recovery option to use.
|Problem||See this solution below|
|Your PC isn't working well because of a recently installed app, driver, or update.||Restore from a system restore point|
|Your PC isn’t working well and you're not sure why.||Reset this PC|
|You want to clear all your personal data off of your PC before you donate or recycle it.||Reset this PC > Remove everything > Remove files and clean this drive|
Your PC won't start.
You tried to reset the PC, but encountered the error: There was a problem resetting your PC.
If you’ve previously created a USB recovery drive
If you haven't created a USB recovery drive
|You recently updated to the latest version of Windows 10, and you want to go back to your previous version of Windows.|| Go back to an earlier build |
Note: You only have 10 days to use this option in the latest Windows 10 update.
- To troubleshoot black screen issues, see Troubleshoot black screen or blank screen errors.
- If your computer won’t boot past the bios screen:
- Unplug your desktop computer, wait one minute, and plug it back in.
- If you're using a laptop, unplug your computer from the AC adapter, remove the battery, wait one minute, and then reconnect it.
- If you’re unable to accomplish the tasks below because Windows won’t boot, try starting in safe mode. See Start your PC in safe mode in Windows 10.
Article ID: 12415 - Last Review: May 23, 2017 - Revision: 74