Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008.

  • You attach a USB Remote Network Driver Interface Specification (RNDIS) device to the computer through an external USB hub.

  • You remove the device from the USB hub and then reattach the device.

In this scenario, the communication between the device and the computer stops. Additionally, a yellow exclamation mark (!) appears next to the device name in Device Manager.

Cause

This issue occurs because some external USB hubs may not finish a transaction to the attached device when this device is detached. These external USB hubs may try to finish the transaction as soon as the device is reconnected. This transaction finishes with an error that interrupts USB communication with the Remote NDIS device. The Remote NDIS driver does not recover from the communication error between the USB hub and the computer. Therefore, the Remote NDIS device does not start successfully.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Rndismp.sys

6.0.6002.22672

33,280

06-Jul-2011

15:25

x86

Rndismpx.sys

6.0.6002.22672

33,280

06-Jul-2011

15:25

x86

Usb8023x.sys

6.0.6002.22672

15,872

06-Jul-2011

15:25

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Rndismp.sys

6.0.6002.22672

40,960

06-Jul-2011

15:53

x64

Rndismpx.sys

6.0.6002.22672

40,960

06-Jul-2011

15:53

x64

Usb8023x.sys

6.0.6002.22672

19,456

06-Jul-2011

15:53

x64

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Rndismp.sys

6.0.6002.22672

99,328

06-Jul-2011

16:12

IA-64

Rndismpx.sys

6.0.6002.22672

99,328

06-Jul-2011

16:12

IA-64

Usb8023x.sys

6.0.6002.22672

48,128

06-Jul-2011

16:12

IA-64

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Rndismp.sys

6.1.7600.20970

33,280

20-May-2011

10:36

x86

Rndismp.sys

6.1.7601.21731

33,280

20-May-2011

11:33

x86

Wlaninst.dll

6.1.7600.20970

16,896

20-May-2011

12:12

x86

Rndismp6.sys

6.1.7600.20970

30,208

20-May-2011

10:36

x86

Rndismpx.sys

6.1.7600.20970

33,280

20-May-2011

10:36

x86

Rndismp6.sys

6.1.7601.21731

30,208

20-May-2011

11:33

x86

Rndismpx.sys

6.1.7601.21731

33,280

20-May-2011

11:33

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rndismp.sys

6.1.7600.20970

41,472

20-May-2011

11:03

x64

Rndismp.sys

6.1.7601.21731

41,472

20-May-2011

10:56

x64

Wlaninst.dll

6.1.7600.20970

19,968

20-May-2011

12:51

x64

Rndismp6.sys

6.1.7600.20970

35,840

20-May-2011

11:03

x64

Rndismpx.sys

6.1.7600.20970

41,472

20-May-2011

11:03

x64

Rndismp6.sys

6.1.7601.21731

35,840

20-May-2011

10:56

x64

Rndismpx.sys

6.1.7601.21731

41,472

20-May-2011

10:56

x64

Wlaninst.dll

6.1.7600.20970

16,896

20-May-2011

12:12

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rndismp.sys

6.1.7600.20970

102,912

20-May-2011

10:23

IA-64

Rndismp.sys

6.1.7601.21731

102,912

20-May-2011

10:22

IA-64

Wlaninst.dll

6.1.7600.20970

47,616

20-May-2011

11:45

IA-64

Rndismp6.sys

6.1.7600.20970

81,920

20-May-2011

10:23

IA-64

Rndismpx.sys

6.1.7600.20970

102,912

20-May-2011

10:23

IA-64

Rndismp6.sys

6.1.7601.21731

81,920

20-May-2011

10:22

IA-64

Rndismpx.sys

6.1.7601.21731

102,912

20-May-2011

10:22

IA-64

Wlaninst.dll

6.1.7600.20970

16,896

20-May-2011

12:12

x86

Workaround

To work around this issue, perform one of the following operations:

  • Remove and reattach the RNDIS device.

  • Remove and reattach the USB hub.

  • Power-cycling the USB hub.

  • Restart the computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

3,078

Date (UTC)

07-Jul-2011

Time (UTC)

14:14

Platform

Not Applicable

File name

X86_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.0.6002.22672_none_e3551eb0a2603124.manifest

File version

Not Applicable

File size

3,768

Date (UTC)

06-Jul-2011

Time (UTC)

19:12

Platform

Not Applicable

File name

X86_netrndis.inf_31bf3856ad364e35_6.0.6002.22672_none_c9e8fe2d5c477773.manifest

File version

Not Applicable

File size

2,261

Date (UTC)

07-Jul-2011

Time (UTC)

14:15

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.0.6002.22672_none_3f73ba345abda25a.manifest

File version

Not Applicable

File size

3,776

Date (UTC)

07-Jul-2011

Time (UTC)

05:02

Platform

Not Applicable

File name

Amd64_netrndis.inf_31bf3856ad364e35_6.0.6002.22672_none_260799b114a4e8a9.manifest

File version

Not Applicable

File size

2,263

Date (UTC)

07-Jul-2011

Time (UTC)

14:15

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,102

Date (UTC)

07-Jul-2011

Time (UTC)

14:14

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.0.6002.22672_none_e356c2a6a25e3a20.manifest

File version

Not Applicable

File size

3,772

Date (UTC)

07-Jul-2011

Time (UTC)

05:00

Platform

Not Applicable

File name

Ia64_netrndis.inf_31bf3856ad364e35_6.0.6002.22672_none_c9eaa2235c45806f.manifest

File version

Not Applicable

File size

2,262

Date (UTC)

07-Jul-2011

Time (UTC)

14:14

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,256

Date (UTC)

07-Jul-2011

Time (UTC)

14:14

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_342be68e9eec1a81f014a0f4c9d1081e_31bf3856ad364e35_6.1.7600.20970_none_626c720fdebdec32.manifest

File version

Not applicable

File size

703

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

X86_e412c8cdb35932043f0fbc74f6fe20ba_31bf3856ad364e35_6.1.7601.21731_none_ed5cfe8e6173935b.manifest

File version

Not applicable

File size

702

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

X86_f212e54604eab996fbb7fd85553d5d2a_31bf3856ad364e35_6.1.7600.20970_none_1cb46dda5ce7981d.manifest

File version

Not applicable

File size

702

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

X86_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7600.20970_none_e1947a940652e913.manifest

File version

Not applicable

File size

2,808

Date (UTC)

20-May-2011

Time (UTC)

12:40

Platform

Not applicable

File name

X86_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.21731_none_e3a717940357fe92.manifest

File version

Not applicable

File size

2,808

Date (UTC)

20-May-2011

Time (UTC)

15:50

Platform

Not applicable

File name

X86_microsoft-windows-wlancoinstaller_31bf3856ad364e35_6.1.7600.20970_none_4f21c1e0d64baaaa.manifest

File version

Not applicable

File size

2,258

Date (UTC)

20-May-2011

Time (UTC)

12:35

Platform

Not applicable

File name

X86_netrndis.inf_31bf3856ad364e35_6.1.7600.20970_none_c8285a10c03a2f62.manifest

File version

Not applicable

File size

3,522

Date (UTC)

20-May-2011

Time (UTC)

23:45

Platform

Not applicable

File name

X86_netrndis.inf_31bf3856ad364e35_6.1.7601.21731_none_ca3af710bd3f44e1.manifest

File version

Not applicable

File size

3,522

Date (UTC)

20-May-2011

Time (UTC)

23:45

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_2f540e4701c6a77bffee6d67bb17b583_31bf3856ad364e35_6.1.7600.20970_none_7362fd4c5c4aca34.manifest

File version

Not applicable

File size

707

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Amd64_be4b7169b19d1bd0bcc8a8f391b75208_31bf3856ad364e35_6.1.7600.20970_none_3cb781f1010e8418.manifest

File version

Not applicable

File size

706

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Amd64_e80aafe9fdc4993a02c9bc6e439da994_31bf3856ad364e35_6.1.7601.21731_none_e431624b0a73a4ef.manifest

File version

Not applicable

File size

706

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Amd64_f39aa5955b9194aaf1df066f3ed726f4_31bf3856ad364e35_6.1.7600.20970_none_a859d55ecb837792.manifest

File version

Not applicable

File size

1,054

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Amd64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7600.20970_none_3db31617beb05a49.manifest

File version

Not applicable

File size

2,812

Date (UTC)

20-May-2011

Time (UTC)

19:06

Platform

Not applicable

File name

Amd64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.21731_none_3fc5b317bbb56fc8.manifest

File version

Not applicable

File size

2,812

Date (UTC)

20-May-2011

Time (UTC)

20:33

Platform

Not applicable

File name

Amd64_microsoft-windows-wlancoinstaller_31bf3856ad364e35_6.1.7600.20970_none_ab405d648ea91be0.manifest

File version

Not applicable

File size

2,260

Date (UTC)

20-May-2011

Time (UTC)

19:07

Platform

Not applicable

File name

Amd64_netrndis.inf_31bf3856ad364e35_6.1.7600.20970_none_2446f5947897a098.manifest

File version

Not applicable

File size

3,526

Date (UTC)

20-May-2011

Time (UTC)

23:48

Platform

Not applicable

File name

Amd64_netrndis.inf_31bf3856ad364e35_6.1.7601.21731_none_26599294759cb617.manifest

File version

Not applicable

File size

3,526

Date (UTC)

20-May-2011

Time (UTC)

23:48

Platform

Not applicable

File name

X86_microsoft-windows-wlancoinstaller_31bf3856ad364e35_6.1.7600.20970_none_4f21c1e0d64baaaa.manifest

File version

Not applicable

File size

2,258

Date (UTC)

20-May-2011

Time (UTC)

12:35

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_39de79d47e7ac21a64961be55c551bc1_31bf3856ad364e35_6.1.7600.20970_none_51b2accd2fe48092.manifest

File version

Not applicable

File size

1,052

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Ia64_8eccf045031470582c03d490ca9570ca_31bf3856ad364e35_6.1.7601.21731_none_2828f618b9917dec.manifest

File version

Not applicable

File size

704

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Ia64_adcf233d4995cf18d81bf7aa6705c06e_31bf3856ad364e35_6.1.7600.20970_none_d137591c99871410.manifest

File version

Not applicable

File size

704

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Ia64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7600.20970_none_e1961e8a0650f20f.manifest

File version

Not applicable

File size

2,810

Date (UTC)

20-May-2011

Time (UTC)

19:04

Platform

Not applicable

File name

Ia64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.21731_none_e3a8bb8a0356078e.manifest

File version

Not applicable

File size

2,810

Date (UTC)

20-May-2011

Time (UTC)

20:32

Platform

Not applicable

File name

Ia64_microsoft-windows-wlancoinstaller_31bf3856ad364e35_6.1.7600.20970_none_4f2365d6d649b3a6.manifest

File version

Not applicable

File size

2,259

Date (UTC)

20-May-2011

Time (UTC)

19:05

Platform

Not applicable

File name

Ia64_netrndis.inf_31bf3856ad364e35_6.1.7600.20970_none_c829fe06c038385e.manifest

File version

Not applicable

File size

3,524

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

Ia64_netrndis.inf_31bf3856ad364e35_6.1.7601.21731_none_ca3c9b06bd3d4ddd.manifest

File version

Not applicable

File size

3,524

Date (UTC)

20-May-2011

Time (UTC)

23:42

Platform

Not applicable

File name

X86_microsoft-windows-wlancoinstaller_31bf3856ad364e35_6.1.7600.20970_none_4f21c1e0d64baaaa.manifest

File version

Not applicable

File size

2,258

Date (UTC)

20-May-2011

Time (UTC)

12:35

Platform

Not applicable

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