Template: AX Hotfix Template

This article applies to Microsoft Dynamics AX 2009 for all regions.

Symptoms

When you print a bill of materials (BOM) journal report to a portable document format (.pdf) file in Microsoft Dynamics AX 2009, Microsoft Dynamics AX 2009 crashes.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.


Installation information

For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics AX 2009 Service Pack 1

  • Microsoft Dynamics AX 2009

Note Two hotfix files are available. Use the hotfix file that is appropriate for the specific product.

Restart requirement

You are not required to restart the computer after you apply this hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

For Microsoft Dynamics AX 2009 Service Pack 1

File name

File version

File size

Date

Time

Platform

SP requirement

Axupdate.exe

Not applicable

61,272

17-Mar-2009

07:38

x86

SP1

Kb968725.xpo

Not applicable

5,689

17-Mar-2009

07:35

Not applicable

SP1

Metadata.xml

Not applicable

70

17-Mar-2009

07:35

Not applicable

SP1

Axsetupsp.exe

5.0.1100.18

1,537,880

17-Mar-2009

07:39

x86

SP1

Cabextractor.dll

Not applicable

18,784

17-Mar-2009

07:38

x86

None

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

523,120

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,336

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

519,024

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

519,024

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

519,024

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

523,120

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

519,024

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

523,120

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,848

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

519,024

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

519,024

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

531,312

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

18,872

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

539,504

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

20,408

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

514,928

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

11-Mar-2009

07:59

x86

None

Axsetupsp.resources.dll

5.0.1100.11

510,832

11-Mar-2009

07:59

x86

None

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

15,800

11-Mar-2009

07:59

x86

None

Cabextractor.dll

Not applicable

22,384

17-Mar-2009

07:38

x64

None

For Microsoft Dynamics AX 2009

File name

File version

File size

Date

Time

Platform

Axpatch.exe

Not applicable

61,280

16-Mar-2009

12:20

x86

Kb968725.xpo

Not applicable

5,688

16-Mar-2009

20:17

Not applicable

Metadata.xml

Not applicable

70

16-Mar-2009

20:17

Not applicable

Axsetupsp.exe

5.0.593.499

1,619,800

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

579,440

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,256

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

575,352

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,256

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

575,344

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,256

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

571,256

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

575,344

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,256

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,248

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,248

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

579,448

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,256

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,248

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

571,248

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

575,344

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

575,352

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,248

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

587,640

16-Mar-2009

12:22

x86

Axsetupsp.resources.dll

5.0.593.0

571,256

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

595,824

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

571,248

16-Mar-2009

12:21

x86

Axsetupsp.resources.dll

5.0.593.0

567,152

16-Mar-2009

12:22

x86

Objects that are affected

This hotfix affects the following object:

  • \Classes\PDFViewer\breakText()

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT), and then verify that there is a method whose name is the same as the KB article number of the installed hotfix.

Additionally, you can cross-check the affected objects by viewing the KB968725.txt file against the objects in the AOT. Therefore, you can make sure that the objects are changed correctly in the SYP layer or the GLP layer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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