Only the company that you previously log on to is displayed when you use company-specific roles in the Role Tailored Client (RTC) in Microsoft Dynamics NAV 2009 Service Pack 1

RAPID PUBLISHING ARTICLES PROVIDE INFORMATION DIRECTLY FROM WITHIN THE MICROSOFT SUPPORT ORGANIZATION. THE INFORMATION THAT IS CONTAINED HEREIN IS CREATED IN RESPONSE TO EMERGING OR UNIQUE TOPICS, OR IS INTENDED TO SUPPLEMENT OTHER KNOWLEDGE BASE INFORMATION.

This article applies to Microsoft Dynamics NAV for all countries and all language locales.

Symptoms

You add some security roles for a user in the Role Tailored Client (RTC) in Microsoft Dynamics NAV 2009 Service Pack 1. These roles are company-specific roles. When you try to select a different company after you log on to the RTC as the user, only the company that you previously log on to is displayed. You expect all companies for which the user has a role to be selectable.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft Web sites:

Partners

https://mbs.microsoft.com/partnersource/resources/support/supportinformation/Global+Support+ContactsCustomers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.



How to obtain the Microsoft Dynamics NAV hotfix or update files

After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.


The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.


If you click Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.


If you click Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.


If you click Cancel, the download process stops.



How to install a Microsoft Dynamics NAV hotfix or an update file

The Microsoft Dynamics NAV platform hotfixes and updates are made available as single files. To install a Microsoft Dynamics NAV hotfix or an update, you must replace the existing Microsoft Dynamics NAV installation files with the hotfix or the update files. To do this, follow these steps.

Step 1: Replace the files in the Microsoft Dynamics NAV Role Tailored Client installation

In the Microsoft Dynamics NAV Role Tailored Client installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Microsoft.dynamics.framework.patterns.dll

1.3.10803.48

71,656

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.dll

1.3.10803.48

698,328

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.mapping.dll

1.3.10803.48

104,424

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.navigation.dll

1.3.10803.48

34,800

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.ux2006.dll

1.3.10803.48

88,040

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.ux2006.winforms.dll

1.3.10803.48

63,480

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.windows.dll

1.3.10803.48

83,944

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.winforms.controls.dll

1.3.10803.48

2,111,488

18-Nov-2009

20:58

x86

Microsoft.dynamics.framework.ui.winforms.dll

1.3.10803.48

686,056

18-Nov-2009

20:58

x86

Microsoft.dynamics.nav.client.builder.dll

6.0.30212.0

198,544

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.exe

6.0.30212.0

149,376

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.interop.communicator.dll

1.0.559.183

75,688

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.serviceconnection.dll

6.0.30212.0

100,256

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.ui.dll

6.0.30212.0

505,728

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.winforms.dll

6.0.30212.0

337,808

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.client.winforms.tlb

Not applicable

2,644

19-Nov-2009

11:07

Not applicable

Microsoft.dynamics.nav.language.dll

6.0.30212.0

1,963,904

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.types.dll

6.0.30212.0

563,064

23-Nov-2009

22:57

x86

Microsoft.office.interop.outlook.dll

10.0.4504.0

395,136

23-Nov-2009

23:03

x86


To replace these files, follow these steps:

  1. Close the Microsoft Dynamics NAV Role Tailored Client.

  2. Locate the Microsoft Dynamics NAV Role Tailored Client installation directory. The Microsoft Dynamics NAV Role Tailored Client is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\RoleTailored Client

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Role Tailored Client installation directory.

  5. Click Yes to overwrite the files in the directory.

Step 2: Replace the files in the Microsoft Dynamics NAV Server installation

In the Microsoft Dynamics NAV Server installation, replace the following files by using the hotfix or the update file.

File name

File version

File size

Date

Time

Platform

Httpcfg.exe

5.2.3790.0

22,352

23-Nov-2009

23:03

x86

Microsoft.dynamics.nav.language.dll

6.0.30212.0

1,963,904

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.ncl.dll

6.0.30212.0

599,928

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.server.exe

6.0.30212.0

141,184

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.server.exe.config

Not applicable

211

25-Aug-2009

16:51

Not applicable

Microsoft.dynamics.nav.service.dll

6.0.30212.0

145,280

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.service.runtime.dll

6.0.30212.0

75,664

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.service.webservices.dll

6.0.30212.0

145,304

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.types.dll

6.0.30212.0

563,064

23-Nov-2009

22:57

x86

Microsoft.dynamics.nav.watson.dll

6.0.30212.0

42,880

23-Nov-2009

22:57

x86

Nclcsrt.etx

Not applicable

89,525

19-Nov-2009

07:31

Not applicable

Nclcsrt.stx

Not applicable

91,724

19-Nov-2009

07:31

Not applicable

Nclcsrts.dll

6.0.30212.0

1,442,640

23-Nov-2009

23:03

x86

Ndbcs.dll

6.0.30212.0

1,348,944

23-Nov-2009

23:03

x86


To replace these files, follow these steps:

  1. Stop the Microsoft Dynamics NAV Server.

  2. Locate the Microsoft Dynamics NAV Server installation directory. The Microsoft Dynamics NAV Server is usually installed in the following directory:

    C:\Program Files\Microsoft Dynamics NAV\60\Service

  3. Copy the files that you downloaded.

  4. Paste the files that you downloaded into the Microsoft Dynamics NAV Server installation directory.

  5. Click Yes to overwrite the files in the directory.

  6. Start the Microsoft Dynamics NAV Server.

In the Common Files folder, replace the following files by using the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Customization.xml

Not applicable

1,115

25-Aug-2009

16:40

Not applicable

Msoutl.olb

11.0.5510.0

200,248

25-Aug-2009

16:40

Not applicable


To replace the existing files, follow these steps:

  1. Locate the following folder in the Common Files directory:

    C:\Program Files\Common Files\Microsoft Dynamics NAV\OLSync

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Common Files directory.

  4. Click Yes to overwrite the files in the directory.

In the Windows\System32 folder, replace the following files by using the hotfix or the update files.

File name

File version

File size

Date

Time

Platform

Cdo.dll

6.5.7940.0

775,496

23-Nov-2009

23:03

x86

Gapi32.dll

6.5.7940.0

71,504

23-Nov-2009

23:03

x86


To replace the existing files, follow these steps:

  1. Locate the following Windows\System32 directory:

    C:\Windows\System32

  2. Copy the files that you downloaded.

  3. Paste the files that you downloaded into the Windows\System32 directory.

  4. Click Yes to overwrite the files in the directory.

Prerequisites

You must have Microsoft Dynamics NAV 2009 Service Pack 1 installed to apply this hotfix.

Status

Microsoft has confirmed that this is a bug in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

MICROSOFT AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE SUITABILITY, THE RELIABILITY OR THE ACCURACY OF THE INFORMATION THAT IS CONTAINED IN THE DOCUMENTS AND THE RELATED GRAPHICS PUBLISHED ON THIS WEB SITE (THE “MATERIALS”) FOR ANY PURPOSE.

THE MATERIALS MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS AND MAY BE REVISED AT ANY TIME WITHOUT NOTICE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICROSOFT AND/OR ITS SUPPLIERS DISCLAIM AND EXCLUDE ALL REPRESENTATIONS, WARRANTIES, AND CONDITIONS WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF TITLE, NON-INFRINGEMENT, SATISFACTORY CONDITION OR QUALITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE MATERIALS.

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