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Event Viewer crashes when you open a large event log file and sort log entries by one column on a Windows Vista-based or Windows Server 2008-based computer

Symptoms

Consider the following scenario:

  • You open a saved event log file in Event Viewer on a computer that runs Windows Vista or Windows Server 2008.

  • The log file size is more than 2 megabytes.

  • You sort log entries by clicking the header of a column.

In this scenario, an exception occurs and Event Viewer crashes. This problem is more likely to occur when you click a column header multiple times in a quick succession.

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 or a later service pack installed on the computer.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista and Windows Server 2008

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.6002.18xxx

    Windows Vista and Windows Server 2008

    SP2

    GDR

    6.0.6002.22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into Windows Server 2008.

  • The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are listed separately. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Miguicontrols.dll

6.0.6001.22423

3,375,104

30-Apr-2009

12:21

x86

Miguicontrols.dll

6.0.6002.22126

3,375,104

30-Apr-2009

12:06

x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Miguicontrols.dll

6.0.6001.22423

3,375,104

30-Apr-2009

12:21

x64

Miguicontrols.dll

6.0.6002.22126

3,375,104

30-Apr-2009

12:06

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Miguicontrols.dll

6.0.6001.22423

3,375,104

30-Apr-2009

12:21

IA-64

Miguicontrols.dll

6.0.6002.22126

3,375,104

30-Apr-2009

12:06

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Msil_miguicontrols_31bf3856ad364e35_6.0.6001.22423_none_aebfdc1155c62e33.manifest

Not Applicable

3,764

30-Apr-2009

14:15

Not Applicable

Msil_miguicontrols_31bf3856ad364e35_6.0.6002.22126_none_b0a94ed752e9cf5c.manifest

Not Applicable

3,764

30-Apr-2009

19:08

Not Applicable

Package_for_kb957414_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,367

01-May-2009

11:53

Not Applicable

Package_for_kb957414_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,530

01-May-2009

11:53

Not Applicable

Package_for_kb957414_client~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,713

01-May-2009

11:53

Not Applicable

Package_for_kb957414_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,527

01-May-2009

11:53

Not Applicable

Package_for_kb957414_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,423

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,425

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,530

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server~31bf3856ad364e35~x86~~6.0.1.0.mum

Not Applicable

1,713

01-May-2009

11:53

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista

File name

File version

File size

Date

Time

Platform

Amd64_5ab22a0c0dfd9c326a0832b22c54aecb_31bf3856ad364e35_6.0.6002.22126_none_f7853fd7cdef5fe4.manifest

Not Applicable

686

01-May-2009

11:53

Not Applicable

Amd64_919c462503bc4be09d3d98ba5cfae9ab_31bf3856ad364e35_6.0.6001.22423_none_30281e342e6e0545.manifest

Not Applicable

686

01-May-2009

11:53

Not Applicable

Msil_miguicontrols_31bf3856ad364e35_6.0.6001.22423_none_aebfdc1155c62e33.manifest

Not Applicable

3,764

30-Apr-2009

14:15

Not Applicable

Msil_miguicontrols_31bf3856ad364e35_6.0.6002.22126_none_b0a94ed752e9cf5c.manifest

Not Applicable

3,764

30-Apr-2009

19:08

Not Applicable

Package_for_kb957414_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,375

01-May-2009

11:53

Not Applicable

Package_for_kb957414_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,540

01-May-2009

11:53

Not Applicable

Package_for_kb957414_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,723

01-May-2009

11:53

Not Applicable

Package_for_kb957414_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,537

01-May-2009

11:53

Not Applicable

Package_for_kb957414_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,431

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,433

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,540

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

Not Applicable

1,723

01-May-2009

11:53

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Ia64_5ab22a0c0dfd9c326a0832b22c54aecb_31bf3856ad364e35_6.0.6002.22126_none_9b68484a158ff7aa.manifest

Not Applicable

685

01-May-2009

11:53

Not Applicable

Ia64_919c462503bc4be09d3d98ba5cfae9ab_31bf3856ad364e35_6.0.6001.22423_none_d40b26a6760e9d0b.manifest

Not Applicable

685

01-May-2009

11:53

Not Applicable

Msil_miguicontrols_31bf3856ad364e35_6.0.6001.22423_none_aebfdc1155c62e33.manifest

Not Applicable

3,764

30-Apr-2009

14:15

Not Applicable

Msil_miguicontrols_31bf3856ad364e35_6.0.6002.22126_none_b0a94ed752e9cf5c.manifest

Not Applicable

3,764

30-Apr-2009

19:08

Not Applicable

Package_for_kb957414_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,366

01-May-2009

11:53

Not Applicable

Package_for_kb957414_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,426

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,429

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,370

01-May-2009

11:53

Not Applicable

Package_for_kb957414_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

Not Applicable

1,716

01-May-2009

11:53

Not Applicable

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