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Service order is not displayed when you check the service order from a service object in Microsoft Dynamics AX 2012

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Assume that you create a service order from a service agreement that has a service object specified in Microsoft Dynamics AX 2012. When you check the service order from the service object, the service order is not displayed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

60,280

23-May-12

15:13

x86

Axupdate.exe

Not applicable

60,264

23-May-12

15:13

x86

Axupgar.ald

Not applicable

349,353

14-May-12

9:08

Not applicable

Axupgcs.ald

Not applicable

272,044

14-May-12

9:08

Not applicable

Axupgda.ald

Not applicable

277,623

14-May-12

9:09

Not applicable

Axupgde-at.ald

Not applicable

304,070

14-May-12

9:09

Not applicable

Axupgde-ch.ald

Not applicable

303,991

14-May-12

9:09

Not applicable

Axupgde.ald

Not applicable

304,070

14-May-12

9:09

Not applicable

Axupgen-au.ald

Not applicable

272,038

14-May-12

9:09

Not applicable

Axupgen-ca.ald

Not applicable

272,324

14-May-12

9:09

Not applicable

Axupgen-gb.ald

Not applicable

271,705

14-May-12

9:09

Not applicable

Axupgen-ie.ald

Not applicable

271,734

14-May-12

9:09

Not applicable

Axupgen-in.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgen-my.ald

Not applicable

272,091

14-May-12

9:09

Not applicable

Axupgen-nz.ald

Not applicable

272,041

14-May-12

9:09

Not applicable

Axupgen-sg.ald

Not applicable

272,137

14-May-12

9:09

Not applicable

Axupgen-us.ald

Not applicable

272,046

10-May-12

13:15

Not applicable

Axupgen-za.ald

Not applicable

271,724

14-May-12

9:09

Not applicable

Axupges-mx.ald

Not applicable

304,011

14-May-12

9:09

Not applicable

Axupges.ald

Not applicable

302,847

14-May-12

9:09

Not applicable

Axupget.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgfi.ald

Not applicable

282,838

14-May-12

9:09

Not applicable

Axupgfr-be.ald

Not applicable

309,247

14-May-12

9:09

Not applicable

Axupgfr-ca.ald

Not applicable

310,351

14-May-12

9:09

Not applicable

Axupgfr-ch.ald

Not applicable

309,247

14-May-12

9:09

Not applicable

Axupgfr.ald

Not applicable

309,247

14-May-12

9:09

Not applicable

Axupghe.ald

Not applicable

406,710

23-May-12

8:15

Not applicable

Axupghu.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgis.ald

Not applicable

282,542

14-May-12

9:09

Not applicable

Axupgit-ch.ald

Not applicable

295,489

14-May-12

9:09

Not applicable

Axupgit.ald

Not applicable

295,489

14-May-12

9:09

Not applicable

Axupgja.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupglt.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupglv.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgnb-no.ald

Not applicable

274,773

14-May-12

9:09

Not applicable

Axupgnl-be.ald

Not applicable

288,282

14-May-12

9:09

Not applicable

Axupgnl.ald

Not applicable

288,427

14-May-12

9:09

Not applicable

Axupgpl.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgpt-br.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgru.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgsv.ald

Not applicable

278,899

14-May-12

9:09

Not applicable

Axupgth.ald

Not applicable

500,556

14-May-12

9:09

Not applicable

Axupgtr.ald

Not applicable

272,044

14-May-12

9:09

Not applicable

Axupgzh-hans.ald

Not applicable

347,012

14-May-12

9:09

Not applicable

Performance_updatestatistics.sql

Not applicable

740

31-Oct-11

11:48

Not applicable

Pi_upgradeax4.xpo

Not applicable

10,099,391

23-May-12

20:20

Not applicable

Pi_upgradeax5.xpo

Not applicable

10,297,220

23-May-12

20:21

Not applicable

Privateproject_ax40preprocessing_si.xpo

Not applicable

1,570

31-Oct-11

11:48

Not applicable

Privateproject_ax40preupgradeframework_batch.xpo

Not applicable

55,970

31-Oct-11

11:48

Not applicable

Privateproject_ax50preupgradeframework_batch.xpo

Not applicable

109,854

31-Oct-11

11:48

Not applicable

Sharedproject_ax50preupgrade_lean.xpo

Not applicable

2,013,282

31-Oct-11

11:48

Not applicable

Sharedproject_ax50preupgrade_retail.xpo

Not applicable

836,748

10-May-12

13:15

Not applicable

Sharedproject_ax50preupgrade_si.xpo

Not applicable

7,183

31-Oct-11

11:48

Not applicable

Upgradeax4.xpo

Not applicable

10,018,568

23-May-12

20:20

Not applicable

Upgradeax5.xpo

Not applicable

10,203,627

23-May-12

20:20

Not applicable

Dynamicsax2012-kb2716904-extensions.axmodel

6.1.1108.926

16,168

24-May-12

2:56

Not applicable

Dynamicsax2012-kb2716904-foundation.axmodel

6.0.1108.926

111,400

24-May-12

2:56

Not applicable

Dynamicsax2012-kb2716904-fpplabels.axmodel

6.0.1108.926

194,856

24-May-12

2:56

Not applicable

Dynamicsax2012-kb2716904-syplabels.axmodel

6.0.1108.926

878,888

24-May-12

2:56

Not applicable

Axsetupsp.exe

6.0.947.853

1,361,768

23-May-12

15:13

x86

Axutillib.dll

6.0.1108.806

821,480

23-May-12

15:13

x86

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

23-May-12

15:13

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

23-May-12

15:13

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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