Symptoms

Consider the following scenario:

  • You create a system restore point on a Windows 7-based computer.

  • You install the update that is described in Microsoft Knowledge Base (KB) article 2572077, and then you install the update that is described in KB article 2446710 or 2518869.

  • You start the computer by using Windows 7 Installation media, or you start the computer in Windows Recovery Environment (Windows RE).

  • You try to restore the system to the system restore point that you created.

In this scenario, the System Restore tool fails. Additionally, you receive error code E_UNEXPECTED (0x8000FFFF).

Resolution

To avoid this problem, install the hotfix that is described in this Microsoft KB article on the Windows Imaging Format (WIM) file in your Windows RE environment. To do this, follow these steps.

Note If your environment is an original equipment manufacturer (OEM) product, contact the OEM vendor for more information.

  1. Install Windows Automated Installation Kit for Windows 7 (AIK) on the computer. To download Windows AIK, go to the following Microsoft website:
    http://www.microsoft.com/en-us/download/details.aspx?id=5753

  2. Follow these steps to create the Windows RE image (Winre.wim):

    1. Click Start, click All Programs, and then click Windows AIK.

    2. Right-click Deployment Tools Command Prompt, and then select Run as administrator.

    3. Copy the Install.wim file from a Windows 7 installation media to a folder. To do this, run the following commands:

      md C:\OS_Image
      md C:\OS_Image\mount
      copy D:\sources\install.wim C:\OS_Image

    4. Mount the Install.wim file by using the ImageX tool. To do this, run the following command:

      ImageX /mountrw C:\OS_Image\install.wim 1 C:\OS_Image\mount

    5. Copy the Windows RE image (Winre.wim) from the mounted Windows 7 image to a folder. To do this, run the following commands:

      md C:\winre
      md C:\winre\mount
      copy C:\OS_image\mount\windows\system32\recovery\winre.wim C:\winre\

    6. Unmount the mounted Windows 7 image after you copy the Windows RE image (Winre.wim). To do this, run the following command:

      ImageX /unmount  C:\OS_Image\mount

  3. Follow these steps to install the hotfix on the Windows RE image (Winre.wim):

    1. Mount the Winre.wim file that you created in step 2. To do this, run the following command:

      ImageX /mountrw C:\winre\winre.wim 1 C:\winre\mount

    2. Install the hotfix on the mounted Windows RE image. To do this, run the following command:

      Dism /image:C:\winre\mount /Add-Package:c:\TEMP\Windows6.1-KB2709289-x64.msu

    3. Confirm whether the hotfix is installed successfully. To do this, run the following command:

      Dism /image:C:\winre\mount /Get-Packages

    4. Commit the changes to the Winre.wim file. To do this, run the following command:

      ImageX.exe /unmount /commit C:\winre\mount

  4. Follow these steps to make a customized Windows RE media by using the Winre.wim file:

    1. Create a file to make a Windows RE image. To do this, run the following command:

      copype.cmd amd64 C:\WinREx64

    2. Copy the Winre.wim file to the ISO\sources folder, and then rename the file as Boot.wim. To do this, run the following command:

      copy C:\winre\winre.wim C:\WinREx64\ISO\sources\boot.wim

    3. Deploy the customized Windows RE image to any media.


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 or Windows 7 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information note

Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Rstrui.exe

6.1.7600.16385

262,656

14-Jul-2009

01:14

Srclient.dll

6.1.7600.16385

43,008

14-Jul-2009

01:16

Srcore.dll

6.1.7600.17018

400,896

05-May-2012

07:44

Rstrui.exe

6.1.7600.21208

262,656

05-May-2012

07:37

Srclient.dll

6.1.7600.21208

43,008

05-May-2012

07:41

Srcore.dll

6.1.7600.21208

400,896

05-May-2012

07:41

Rstrui.exe

6.1.7601.17514

262,656

20-Nov-2010

12:17

Srclient.dll

6.1.7600.16385

43,008

14-Jul-2009

01:16

Srcore.dll

6.1.7601.17836

400,896

05-May-2012

07:46

Rstrui.exe

6.1.7601.21988

262,656

05-May-2012

07:29

Srclient.dll

6.1.7601.21988

43,008

05-May-2012

07:33

Srcore.dll

6.1.7601.21988

400,896

05-May-2012

07:33

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Rstrui.exe

6.1.7600.16385

296,960

14-Jul-2009

01:39

x64

Srclient.dll

6.1.7600.16385

50,176

14-Jul-2009

01:41

x64

Srcore.dll

6.1.7600.17018

503,808

05-May-2012

08:30

x64

Rstrui.exe

6.1.7600.21208

296,960

05-May-2012

08:30

x64

Srclient.dll

6.1.7600.21208

50,176

05-May-2012

08:38

x64

Srcore.dll

6.1.7600.21208

503,808

05-May-2012

08:38

x64

Rstrui.exe

6.1.7601.17514

296,960

20-Nov-2010

13:25

x64

Srclient.dll

6.1.7600.16385

50,176

14-Jul-2009

01:41

x64

Srcore.dll

6.1.7601.17836

503,808

05-May-2012

08:36

x64

Rstrui.exe

6.1.7601.21988

296,960

05-May-2012

08:17

x64

Srclient.dll

6.1.7601.21988

50,176

05-May-2012

08:18

x64

Srcore.dll

6.1.7601.21988

503,808

05-May-2012

08:18

x64

Srclient.dll

6.1.7600.17018

43,008

05-May-2012

07:44

x86

Srclient.dll

6.1.7600.21208

43,008

05-May-2012

07:41

x86

Srclient.dll

6.1.7601.17836

43,008

05-May-2012

07:46

x86

Srclient.dll

6.1.7601.21988

43,008

05-May-2012

07:33

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about Windows Recovery Environment, go to the following Microsoft website:

General information about Windows Recovery EnvironmentFor more information about how to create a bootable Windows PE RAM disk on a hard disk, go to the following Microsoft website:

Walkthrough: create a bootable Windows PE RAM disk on a hard diskFor more information about how to create a bootable Windows PE RAM disk on CD-ROM, go to the following Microsoft website:

Walkthrough: create a bootable Windows PE RAM disk on CD-ROMFor more information about how to create a bootable Windows PE RAM disk on a USB flash disk, go to the following Microsoft website:

Walkthrough: create a bootable Windows PE RAM disk on a USB flash disk

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

X86_145aba7854d346a757b8b276f031d2b6_31bf3856ad364e35_6.1.7601.21988_none_d2f382255e17d7c4.manifest

File version

Not applicable

File size

706

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

X86_147576f2156b2afaf24a538fecea4794_31bf3856ad364e35_6.1.7600.17018_none_93cae0fc53b520a1.manifest

File version

Not applicable

File size

706

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

X86_167b96d116c1abb422777218e41ce908_31bf3856ad364e35_6.1.7601.17836_none_e31d1c5084d50bd2.manifest

File version

Not applicable

File size

706

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

X86_186ae7f92eca2d4a5252e8af286fa888_31bf3856ad364e35_6.1.7600.21208_none_a404be053da45f66.manifest

File version

Not applicable

File size

706

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

X86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.17018_none_4704b9e314573e34.manifest

File version

Not applicable

File size

16,366

Date (UTC)

05-May-2012

Time (UTC)

17:26

File name

X86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.21208_none_479928802d6cbf34.manifest

File version

Not applicable

File size

15,778

Date (UTC)

05-May-2012

Time (UTC)

08:51

File name

X86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_48d3a041118f7939.manifest

File version

Not applicable

File size

16,366

Date (UTC)

05-May-2012

Time (UTC)

17:26

File name

X86_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_49292e042ad3d766.manifest

File version

Not applicable

File size

15,778

Date (UTC)

05-May-2012

Time (UTC)

08:29

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_06927a3d3c7a71281253e0bf355f29a4_31bf3856ad364e35_6.1.7600.21208_none_ef97264f8e05ff05.manifest

File version

Not applicable

File size

710

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_0d14d0c5e125b22acfb2273fa8b123d6_31bf3856ad364e35_6.1.7600.17018_none_3d65cccb98559055.manifest

File version

Not applicable

File size

710

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_3cc3288a190e4bf1742438404f5d94f9_31bf3856ad364e35_6.1.7601.21988_none_8712ad03d1c04f90.manifest

File version

Not applicable

File size

710

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_83e2e530079c6d8baf85a722334dcabb_31bf3856ad364e35_6.1.7600.17018_none_cf1dae098cf35b7a.manifest

File version

Not applicable

File size

1,062

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_917ac7920d9e40c327490b15b912f6fa_31bf3856ad364e35_6.1.7601.17836_none_f83f629456ba94a7.manifest

File version

Not applicable

File size

1,062

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_b5d6d114a61778df97ecc10bfb643a76_31bf3856ad364e35_6.1.7601.21988_none_1b07019d348407a0.manifest

File version

Not applicable

File size

1,062

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_e4b6cc2a1389919e7c95b3eab1553736_31bf3856ad364e35_6.1.7601.17836_none_7fa9b2da758f9373.manifest

File version

Not applicable

File size

710

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_eced9f91fe0810cb740304f34dfda088_31bf3856ad364e35_6.1.7600.21208_none_d8e6edc92d5d401d.manifest

File version

Not applicable

File size

1,062

Date (UTC)

05-May-2012

Time (UTC)

17:07

File name

Amd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.17018_none_a3235566ccb4af6a.manifest

File version

Not applicable

File size

16,370

Date (UTC)

05-May-2012

Time (UTC)

17:08

File name

Amd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.21208_none_a3b7c403e5ca306a.manifest

File version

Not applicable

File size

15,782

Date (UTC)

05-May-2012

Time (UTC)

09:40

File name

Amd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_a4f23bc4c9ecea6f.manifest

File version

Not applicable

File size

16,370

Date (UTC)

05-May-2012

Time (UTC)

17:08

File name

Amd64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_a547c987e331489c.manifest

File version

Not applicable

File size

15,782

Date (UTC)

05-May-2012

Time (UTC)

09:25

File name

Wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.17018_none_ad77ffb901157165.manifest

File version

Not applicable

File size

12,986

Date (UTC)

05-May-2012

Time (UTC)

08:16

File name

Wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7600.21208_none_ae0c6e561a2af265.manifest

File version

Not applicable

File size

12,986

Date (UTC)

05-May-2012

Time (UTC)

08:14

File name

Wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.17836_none_af46e616fe4dac6a.manifest

File version

Not applicable

File size

12,986

Date (UTC)

05-May-2012

Time (UTC)

08:25

File name

Wow64_microsoft-windows-systemrestore-main_31bf3856ad364e35_6.1.7601.21988_none_af9c73da17920a97.manifest

File version

Not applicable

File size

12,986

Date (UTC)

05-May-2012

Time (UTC)

07:55

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