Summary

This article describes the Microsoft Office 2010 issue that is fixed in the hotfix package that is dated August 30, 2011.  

INTRODUCTION

Issue that this hotfix package fixes

Microsoft Office 2010 does not read the time-out value for Distributed Authoring and Versioning (DAV) server file locking. This causes data loss.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix package, you must have Microsoft Office 2010 or Office 2010 Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2460049 Description of Office 2010 SP1

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that is listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

File name

File version

File size

Date

Time

Platform

Office2010-kb2584061-fullfile-x86-glb.exe

14.0.6109.5000

8,588,744

16-Aug-2011

11:26

x86



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Platform

Csi-x-none.msp

Not Applicable

9,177,600

16-Aug-2011

2:09

Not Applicable


csi-x-none.msp

File name

File version

File size

Date

Time

Platform

Csi.dll

14.0.6108.5000

3,520,944

21-Jul-2011

15:07

Not Applicable

Csi.dll

14.0.6108.5000

5,076,400

21-Jul-2011

15:05

Not Applicable

Csisoap.dll

14.0.6013.1000

1,219,456

25-Nov-2010

20:29

Not Applicable

Csisoap.dll

14.0.6013.1000

1,784,192

25-Nov-2010

20:31

Not Applicable

Msosync.exe

14.0.6108.5000

718,720

21-Jul-2011

15:07

x86

Msouc.exe

14.0.6108.5000

360,824

21-Jul-2011

15:07

x86



x64

Download information

File name

File version

File size

Date

Time

Platform

Office2010-kb2584061-fullfile-x64-glb.exe

14.0.6109.5000

8,464,704

16-Aug-2011

12:03

x86



Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Platform

Csi-x-none.msp

Not Applicable

8,592,896

16-Aug-2011

2:37

Not Applicable


csi-x-none.msp

File name

File version

File size

Date

Time

Platform

Csi.dll

14.0.6108.5000

3,520,944

21-Jul-2011

15:07

Not Applicable

Csi.dll

14.0.6108.5000

5,076,400

21-Jul-2011

15:05

Not Applicable

Csisoap.dll

14.0.6013.1000

1,219,456

25-Nov-2010

20:29

Not Applicable

Csisoap.dll

14.0.6013.1000

1,784,192

25-Nov-2010

20:31

Not Applicable

Msosync.exe

14.0.6108.5000

910,208

21-Jul-2011

15:04

x64

Msouc.exe

14.0.6108.5000

490,360

21-Jul-2011

15:04

x64


References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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