Summary

This article describes the Microsoft Outlook 2010 issue that is fixed in the Outlook 2010 hotfix package that is dated December 13, 2011.

INTRODUCTION

Issue that this hotfix package fixes

When you define a custom action for a contact in Outlook 2010, the custom action is not displayed in the contact's shortcut menu.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix package, you must have Microsoft Office 2010 or Microsoft Office 2010 Service Pack 1 (SP1) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2510690 List of all Office 2010 SP1 packages

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issue that are listed in this article.

The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86

Download information

File name

File version

File size

Date

Time

Outlook2010-kb2597012-fullfile-x86-glb.exe

14.0.6114.5000

70,591,368

19-Nov-11

10:30

Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlookintl-ar-sa.msp

Not Applicable

1,909,760

18-Nov-11

21:37

Outlookintl-bg-bg.msp

Not Applicable

1,950,208

18-Nov-11

21:39

Outlookintl-cs-cz.msp

Not Applicable

1,947,648

18-Nov-11

21:40

Outlookintl-da-dk.msp

Not Applicable

1,897,984

18-Nov-11

21:39

Outlookintl-de-de.msp

Not Applicable

1,939,456

18-Nov-11

21:39

Outlookintl-el-gr.msp

Not Applicable

1,971,712

18-Nov-11

21:39

Outlookintl-en-us.msp

Not Applicable

1,907,712

18-Nov-11

21:39

Outlookintl-es-es.msp

Not Applicable

1,843,712

18-Nov-11

21:38

Outlookintl-et-ee.msp

Not Applicable

1,926,144

18-Nov-11

21:38

Outlookintl-fi-fi.msp

Not Applicable

1,926,144

18-Nov-11

21:38

Outlookintl-fr-fr.msp

Not Applicable

1,932,800

18-Nov-11

21:39

Outlookintl-he-il.msp

Not Applicable

1,913,856

18-Nov-11

21:39

Outlookintl-hi-in.msp

Not Applicable

1,924,608

18-Nov-11

21:38

Outlookintl-hr-hr.msp

Not Applicable

1,940,992

18-Nov-11

21:40

Outlookintl-hu-hu.msp

Not Applicable

1,945,088

18-Nov-11

21:38

Outlookintl-it-it.msp

Not Applicable

1,848,320

18-Nov-11

21:38

Outlookintl-ja-jp.msp

Not Applicable

1,909,760

18-Nov-11

21:38

Outlookintl-ko-kr.msp

Not Applicable

1,903,616

18-Nov-11

21:38

Outlookintl-lt-lt.msp

Not Applicable

1,944,064

18-Nov-11

21:37

Outlookintl-lv-lv.msp

Not Applicable

1,937,920

18-Nov-11

21:38

Outlookintl-nb-no.msp

Not Applicable

1,913,344

18-Nov-11

21:38

Outlookintl-nl-nl.msp

Not Applicable

1,928,704

18-Nov-11

21:39

Outlookintl-pl-pl.msp

Not Applicable

1,945,088

18-Nov-11

21:40

Outlookintl-pt-br.msp

Not Applicable

1,750,016

18-Nov-11

21:39

Outlookintl-pt-pt.msp

Not Applicable

1,926,144

18-Nov-11

21:37

Outlookintl-ro-ro.msp

Not Applicable

1,935,360

18-Nov-11

21:39

Outlookintl-ru-ru.msp

Not Applicable

1,943,552

18-Nov-11

21:37

Outlookintl-sk-sk.msp

Not Applicable

1,950,720

18-Nov-11

21:38

Outlookintl-sl-si.msp

Not Applicable

1,930,752

18-Nov-11

21:38

Outlookintl-sr-latn-cs.msp

Not Applicable

1,938,432

18-Nov-11

21:40

Outlookintl-sv-se.msp

Not Applicable

1,906,688

18-Nov-11

21:40

Outlookintl-th-th.msp

Not Applicable

1,908,224

18-Nov-11

21:39

Outlookintl-tr-tr.msp

Not Applicable

1,926,144

18-Nov-11

21:40

Outlookintl-uk-ua.msp

Not Applicable

1,949,696

18-Nov-11

21:39

Outlookintl-zh-cn.msp

Not Applicable

1,894,400

18-Nov-11

21:39

Outlookintl-zh-tw.msp

Not Applicable

1,894,400

18-Nov-11

21:40

Outlookintl-en-us.msp information

File name

File version

File size

Date

Time

Mapir.dll

14.0.6113.5000

1,126,184

2-Nov-11

0:24

Outllibr.dll

14.0.6114.5000

6,582,576

16-Nov-11

16:42

x64

Download information

File name

File version

File size

Date

Time

Outlook2010-kb2597012-fullfile-x64-glb.exe

14.0.6114.5000

70,543,864

19-Nov-11

11:08

Microsoft Windows Installer .msp file information

File name

File version

File size

Date

Time

Outlookintl-ar-sa.msp

Not Applicable

1,911,296

18-Nov-11

21:54

Outlookintl-bg-bg.msp

Not Applicable

1,942,528

18-Nov-11

21:56

Outlookintl-cs-cz.msp

Not Applicable

1,940,480

18-Nov-11

21:56

Outlookintl-da-dk.msp

Not Applicable

1,897,984

18-Nov-11

21:56

Outlookintl-de-de.msp

Not Applicable

1,938,432

18-Nov-11

21:55

Outlookintl-el-gr.msp

Not Applicable

1,968,640

18-Nov-11

21:56

Outlookintl-en-us.msp

Not Applicable

1,908,224

18-Nov-11

21:55

Outlookintl-es-es.msp

Not Applicable

1,842,176

18-Nov-11

21:55

Outlookintl-et-ee.msp

Not Applicable

1,920,512

18-Nov-11

21:55

Outlookintl-fi-fi.msp

Not Applicable

1,920,512

18-Nov-11

21:55

Outlookintl-fr-fr.msp

Not Applicable

1,931,264

18-Nov-11

21:56

Outlookintl-he-il.msp

Not Applicable

1,912,320

18-Nov-11

21:55

Outlookintl-hi-in.msp

Not Applicable

1,923,584

18-Nov-11

21:55

Outlookintl-hr-hr.msp

Not Applicable

1,939,968

18-Nov-11

21:56

Outlookintl-hu-hu.msp

Not Applicable

1,941,504

18-Nov-11

21:54

Outlookintl-it-it.msp

Not Applicable

1,846,272

18-Nov-11

21:55

Outlookintl-ja-jp.msp

Not Applicable

1,909,760

18-Nov-11

21:55

Outlookintl-ko-kr.msp

Not Applicable

1,902,592

18-Nov-11

21:55

Outlookintl-lt-lt.msp

Not Applicable

1,937,408

18-Nov-11

21:54

Outlookintl-lv-lv.msp

Not Applicable

1,931,264

18-Nov-11

21:55

Outlookintl-nb-no.msp

Not Applicable

1,913,344

18-Nov-11

21:55

Outlookintl-nl-nl.msp

Not Applicable

1,924,608

18-Nov-11

21:55

Outlookintl-pl-pl.msp

Not Applicable

1,945,088

18-Nov-11

21:56

Outlookintl-pt-br.msp

Not Applicable

1,750,528

18-Nov-11

21:56

Outlookintl-pt-pt.msp

Not Applicable

1,927,168

18-Nov-11

21:54

Outlookintl-ro-ro.msp

Not Applicable

1,931,264

18-Nov-11

21:55

Outlookintl-ru-ru.msp

Not Applicable

1,944,576

18-Nov-11

21:54

Outlookintl-sk-sk.msp

Not Applicable

1,940,480

18-Nov-11

21:55

Outlookintl-sl-si.msp

Not Applicable

1,925,632

18-Nov-11

21:55

Outlookintl-sr-latn-cs.msp

Not Applicable

1,933,312

18-Nov-11

21:56

Outlookintl-sv-se.msp

Not Applicable

1,904,640

18-Nov-11

21:56

Outlookintl-th-th.msp

Not Applicable

1,906,688

18-Nov-11

21:56

Outlookintl-tr-tr.msp

Not Applicable

1,920,000

18-Nov-11

21:56

Outlookintl-uk-ua.msp

Not Applicable

1,942,528

18-Nov-11

21:56

Outlookintl-zh-cn.msp

Not Applicable

1,895,424

18-Nov-11

21:56

Outlookintl-zh-tw.msp

Not Applicable

1,893,376

18-Nov-11

21:56

Outlookintl-en-us.msp information

File name

File version

File size

Date

Time

Mapir.dll

14.0.6113.5000

1,126,184

2-Nov-11

0:48

Outllibr.dll

14.0.6114.5000

6,577,968

16-Nov-11

21:49

References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

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