Windows Fax and Scan cannot send a fax if Internet Explorer 9 is installed in Windows Vista, in Windows Server 2008, in Windows 7 or in Windows Server 2008 R2

Symptoms

Considering the following scenario:

  • A Windows Server 2008 R2-based fax server is deployed in a network environment.

  • You install Windows Internet Explorer 9 on a client computer that is running one of the following operating systems:

    • Windows Vista

    • Windows Server 2008

    • Windows 7

    • Windows Server 2008 R2

  • The client computer uses the fax server to send faxes.

  • You open Windows Fax and San (WFS.exe) and try to send a fax.

In this scenario, you receive a script error message that resembles the following:

res://ieframe.dll/preview.js

Cause

This issue occurs because an error occurs in the Xpsprint.dll module that is used to generate TIFF files during the fax sending process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    7.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

7.0.6002.22756

876,032

15-Dec-2011

14:36

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

7.0.6002.22756

1,653,760

15-Dec-2011

14:34

x64

Xpsprint.dll

7.0.6002.22756

876,032

15-Dec-2011

14:36

x86

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

6.1.7600.21097

442,880

24-Nov-2011

06:25

x86

Xpsprint.dll

6.1.7601.21866

870,912

24-Nov-2011

06:21

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

6.1.7600.21097

662,528

24-Nov-2011

07:20

x64

Xpsprint.dll

6.1.7601.21866

1,465,344

24-Nov-2011

07:13

x64

Xpsprint.dll

6.1.7600.21097

442,880

24-Nov-2011

06:25

x86

Xpsprint.dll

6.1.7601.21866

870,912

24-Nov-2011

06:21

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Xpsprint.dll

6.1.7600.21097

1,522,176

24-Nov-2011

05:51

IA-64

Xpsprint.dll

6.1.7601.21866

2,986,496

24-Nov-2011

05:42

IA-64

Xpsprint.dll

6.1.7600.21097

442,880

24-Nov-2011

06:25

x86

Xpsprint.dll

6.1.7601.21866

870,912

24-Nov-2011

06:21

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

1,679

Date (UTC)

15-Dec-2011

Time (UTC)

19:29

Platform

Not Applicable

File name

X86_f9947464b970690aec2174adc491deb2_31bf3856ad364e35_7.0.6002.22756_none_6604117b40449592.manifest

File version

Not Applicable

File size

705

Date (UTC)

15-Dec-2011

Time (UTC)

19:29

Platform

Not Applicable

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.22756_none_9f53b158b298f72b.manifest

File version

Not Applicable

File size

5,927

Date (UTC)

15-Dec-2011

Time (UTC)

16:21

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_7d667ad13104ae2c00f4f28f9cfc7a13_31bf3856ad364e35_7.0.6002.22756_none_0f2ab4176b217e72.manifest

File version

Not Applicable

File size

1,058

Date (UTC)

15-Dec-2011

Time (UTC)

19:29

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.22756_none_fb724cdc6af66861.manifest

File version

Not Applicable

File size

5,640

Date (UTC)

15-Dec-2011

Time (UTC)

16:08

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,689

Date (UTC)

15-Dec-2011

Time (UTC)

19:29

Platform

Not Applicable

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_7.0.6002.22756_none_9f53b158b298f72b.manifest

File version

Not Applicable

File size

5,927

Date (UTC)

15-Dec-2011

Time (UTC)

16:21

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_332f5b2b6e13f7f8b77fbde6f3e2884a_31bf3856ad364e35_6.1.7601.21866_none_c4a4f57a534def9e.manifest

File version

Not Applicable

File size

705

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

X86_e4879bb35962f24b68847e15f6e4f3b5_31bf3856ad364e35_6.1.7600.21097_none_c421119dd3123f65.manifest

File version

Not Applicable

File size

705

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.21097_none_abfa28608bc2f82f.manifest

File version

Not Applicable

File size

2,593

Date (UTC)

24-Nov-2011

Time (UTC)

07:22

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21866_none_ae001ea488d1c0d6.manifest

File version

Not Applicable

File size

2,593

Date (UTC)

24-Nov-2011

Time (UTC)

07:10

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_332f5b2b6e13f7f8b77fbde6f3e2884a_31bf3856ad364e35_6.1.7601.21866_none_20c390fe0bab60d4.manifest

File version

Not Applicable

File size

707

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Amd64_35fbecebec5204661d9445e0e51d07e3_31bf3856ad364e35_6.1.7601.21866_none_a6e2f55dc1b8d585.manifest

File version

Not Applicable

File size

1,058

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Amd64_8db8f2020bd7a7756196599fc7eaafdc_31bf3856ad364e35_6.1.7601.21866_none_2bda2d54508797bf.manifest

File version

Not Applicable

File size

709

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Amd64_e28c854a337310b0601bc8a0764a3083_31bf3856ad364e35_6.1.7600.21097_none_6c669cdf7ff696b0.manifest

File version

Not Applicable

File size

1,058

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Amd64_e4879bb35962f24b68847e15f6e4f3b5_31bf3856ad364e35_6.1.7600.21097_none_203fad218b6fb09b.manifest

File version

Not Applicable

File size

707

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Amd64_e4a176b941443218c20b9cc28d238d39_31bf3856ad364e35_6.1.7600.21097_none_46f1fee5f3a0d175.manifest

File version

Not Applicable

File size

709

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.21097_none_0818c3e444206965.manifest

File version

Not Applicable

File size

2,595

Date (UTC)

25-Nov-2011

Time (UTC)

21:01

File name

Amd64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21866_none_0a1eba28412f320c.manifest

File version

Not Applicable

File size

2,595

Date (UTC)

25-Nov-2011

Time (UTC)

21:00

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.21097_none_abfa28608bc2f82f.manifest

File version

Not Applicable

File size

2,593

Date (UTC)

24-Nov-2011

Time (UTC)

07:22

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21866_none_ae001ea488d1c0d6.manifest

File version

Not Applicable

File size

2,593

Date (UTC)

24-Nov-2011

Time (UTC)

07:10

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_6fdf00f892fdb7762de6660e36ee4589_31bf3856ad364e35_6.1.7600.21097_none_163008b660aaa7fc.manifest

File version

Not Applicable

File size

1,056

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Ia64_e869b578a374d4bdcfd643af40eafd2b_31bf3856ad364e35_6.1.7601.21866_none_adf5ddb928a9d45b.manifest

File version

Not Applicable

File size

1,056

Date (UTC)

26-Nov-2011

Time (UTC)

09:41

File name

Ia64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.21097_none_abfbcc568bc1012b.manifest

File version

Not Applicable

File size

2,594

Date (UTC)

24-Nov-2011

Time (UTC)

07:40

File name

Ia64_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21866_none_ae01c29a88cfc9d2.manifest

File version

Not Applicable

File size

2,594

Date (UTC)

24-Nov-2011

Time (UTC)

07:33

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7600.21097_none_abfa28608bc2f82f.manifest

File version

Not Applicable

File size

2,593

Date (UTC)

24-Nov-2011

Time (UTC)

07:22

File name

X86_microsoft-windows-printing-xpsprint_31bf3856ad364e35_6.1.7601.21866_none_ae001ea488d1c0d6.manifest

File version

Not Applicable

File size

2,593

Date (UTC)

24-Nov-2011

Time (UTC)

07:10

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