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If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Get answers to common questions about Xbox Game Pass conversions.

瞭解如何在行動裝置、Windows 裝置或 Xbox 主機上兌換 Microsoft/Xbox 禮品卡或其他代碼。

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

Xbox Game Pass Standard gives you hundreds of high-quality games to play on your console. It also features all the benefits of Game Pass Core, such as online console multiplayer and select member deals and discounts, including up to 50% off select games.

Xbox Support 为 Xbox、Game Pass 和账单问题提供帮助。在 Xbox Support 社区中获取建议和客户服务。

若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

Xbox Game Pass Ultimate 包括所有 Game Pass 权益，包括主机、电脑和云上的数百款高质量游戏。 会一直添加更多游戏，包括首发日的新游戏。