Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

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Find out how to submit a request for a refund for a purchase of digital Xbox content.

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Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.

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Find out which third-party streaming services offer cloud gaming for Xbox titles.

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