Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

If you’ve turned on two-step verification, but you didn’t get prompted for a security code when you signed in to your Xbox 360, this is because you must first set up an app password.

You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or office. Note Purchases made in Candy Crush may show as MICROSOFT*CANDY CRUSH. Contact King support in the app or at community.king.com.

Find solutions for Xbox account and profile issues, manage settings, and get support for your Xbox experience.

Before you can use Authenticator as a way to sign in, you need to download the app and have already added Authenticator to your accounts. Starting July 2025, the autofill feature in Authenticator will stop working, and from August 2025, passwords will no longer be accessible in Authenticator.

Gold 會員獨家遊戲是一個為 Xbox Live Gold (現在稱為 Game Pass Essential) 會員提供免費 Xbox Games 的 Xbox 方案。

Microsoft account sign-in helper If you can't sign into your Microsoft account, use the sign-in helper to identify the problem. How to use the Microsoft account sign-in helper The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If it detects a problem with your account, we'll tell you what you need to do to ...

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If you bought Windows 10 or Windows 11 Pro upgrade in the Microsoft Store app, you'll receive a digital license instead of a product key in the confirmation email that was sent to confirm the purchase.

Find out what you need to do if your Xbox console is stolen, including how to secure your account.