You'll first want to find out if your Windows 11 is activated and linked to your Microsoft account. It is essential that you link your Microsoft account to the Windows 11 license on your device.

Click the link below to go to Microsoft Support and select Investigate a charge on any card you own. Follow the instructions to sign in to Manage your payments and use the Investigate feature.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors. If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off.

Accessible help and resources to get your Xbox questions answered. Check the Xbox services, games, and apps for any service outages.

确认自己是管理员并使用Microsoft帐户后，返回到 “激活 ”页，选择“ 添加帐户 ”，输入Microsoft帐户和密码，然后选择“ 登录 ”。 添加Microsoft帐户后，在 “激活 ”页上，你将看到 Windows 已使用链接到Microsoft帐户的数字许可证激活。 取决于你获取 Windows 11 副本的方式，你需要数字许可证或由 25 个字符组成的产品密钥才能激活该副本。 如果二者都不具备，则无法激活你的设备。 数字许可证（在 Windows 11 版本中称为数字授权）是 Windows 11 的一种激活方法，该方法不需要输入产品密钥。 产品密钥是由 25 个字符组成的代码，用于激活 Windows。

Are you getting an error message when you try to redeem your code or gift card? Or is your code damaged or unreadable? Keep reading for ways to resolve your redemption issue. To redeem a code now, go to xbox.com/redeem or follow this link: What do I do if my code is from a different region?

Learn what to do if your username and password have stopped working. If you sign in to your account while traveling or if you install a new app that signs in with your account, you may get an alert. We just need you to provide a security code so we know it was you, and that your account is safe.

降级订阅： Game Pass Ultimate 和 Game Pass Premium 可以降级到较低级别的订阅。 降级时，不会立即收费。 你当前的订阅将持续到下一个续订日期，然后变更为新订阅等级，并在该日期收取新订阅费用。 更改订阅类型： 某些订阅有不同的续订周期（月度、每三个月、年度等）。 如果你的订阅提供多种续订计划，切换到不同计划时不会立即收费。 你当前的计划将持续到下一个续订日期，然后变更为新计划，并在该日期收取新价格。 按“Xbox”按钮 打开导航页。 选择“档案和系统”>“设置”>“帐户”>“订阅”。 选择要管理的订阅，然后选择“更改订阅”。 如果其他订阅可用，它们将显示在该页上。 根据需要选择“升级”，然后按照步骤进行操作。

Microsoft is modernizing the activation experience for perpetual licenses. Beginning December 3, 2025, the traditional telephone-based product activation automation process has been moved from telephone to online. Customers will instead use the Product Activation Portal: Product Activation Portal.

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