Report a scam. If you feel like you’ve been the target of a technical support scam, you can help Microsoft stop cybercriminals by reporting it. Learn more about avoiding technical support scams.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

We updated new Xbox gamertags to support a 12-character max, Unicode-based name of your choice, with an auto-generated suffix if the gamertag is shared. We offer 13 different alphabets for gamers, which support more than 200 languages worldwide. Note Existing gamertags remain unchanged with no suffix. No action is necessary unless you want to ...

Returning items you bought from Microsoft for exchange or refund. If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a ...

You'll receive a notification about your enforcement action when you try to sign in to the Xbox network on your console. This message displays the type of enforcement action that was issued as well as how long the action will last.

To learn more about device management, see: Manage devices used with your Microsoft account. To find your serial number, see: Find the Xbox console ID, device ID, and serial number. After you've registered, you'll see the warranty status for your device.

Remove an individual phone number or email address. In a web browser, sign in to your account: Microsoft account. On the Account screen, go to the Security section, and then select Update. We'll send a security code via text or email to make sure you're the account owner. Follow the instructions to enter that code.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

Sending a message. If you haven't already set up messages, do the following: On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to.

若要申请退款，需要登录用于购买的 Microsoft 帐户，并提供所购买内容的名称、订单编号以及需要退款的原因。. 可以联系 aka.ms/contactxboxsupport 以获取退款申请和其他支持。. 有关 Xbox 实物产品（如光盘游戏和控制器）和其他 Microsoft 产品的详细信息，请参阅 ...