Here are the most likely causes for an unrecognized charge: A Microsoft subscription has recurring billing enabled. Someone you know, such as a family member, bought something with your card. You can now investigate this on the Manage your payments page. A previously declined charge was charged again. A pre-order or split order was shipped. Someone made an in-app purchase from an app, game, or ...

Find out how to submit a request for a refund for a purchase of digital Xbox content.

Find the official Microsoft licensing terms for Xbox and gaming applications for mobile devices and iPads.

A popular tactic of criminals is the "fake order" scam. The way it works is that you get a message, usually in email or text, that appears to be a routine confirmation for an order. Of course, you never ordered whatever product or service it's confirming. The message looks common enough, and it says that money will be charged to your credit card or withdrawn from your bank account for the ...

Learn how to cancel Xbox subscriptions, manage recurring billing, and stop future charges while retaining benefits until the subscription expires.

了解如何从 Xbox 应用商店申请购买的退款。

获取与管理你的 Xbox 订阅、帐单问题等有关的详细信息。

Get help if you're having problems sending someone a digital Xbox game or subscription as a gift.

Learn how to use mobile operator billing as a payment option to buy Xbox subscriptions, games, and other content.

This Microsoft account activity policy describes when Microsoft may close your account due to account inactivity.