If you don't recognize a charge on your account, click here for guidance on how to investigate it.

If you don't recognize a charge on your account, click here for guidance on how to investigate it.

Learn how to manage your Microsoft subscription, including billing, renewal, and cancellation options.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

If you're trying to buy a game or an add-on using your Microsoft account balance, you may not have enough funds in your account to cover the total cost of the item.

如何兑换礼品卡、Xbox 下载代码或令牌. Microsoft和 Xbox 礼品卡以及下载代码和令牌的工作方式相同：兑换到Microsoft帐户后，你可以在 Windows 或 Xbox Microsoft Store 在线商店花费余额，并且可以获取最新应用、游戏、电影、电视节目以及 Surface、Xbox 和配件的下载。

If you have a subscription that renews automatically, it can become locked if the renewal charge fails. When this happens, you lose access to the subscription and its benefits.

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2

Can I find out if any action was taken against someone I reported?

Find out how to update your Microsoft account if you're moving to a new country or region and about the impact of changing regions.